TS1382: iPod troubleshooting basics and service FAQ
Learn about iPod troubleshooting basics and service FAQ
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Helpful answers
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Feb 24, 2014 9:03 AM in response to jojoc714by sterling r,Hey there jojoc714,
It sounds like your iTunes application is unrespnsive when you plug your iPod Classic in. I recommend the steps from the article named:
iTunes: May become unresponsive when connecting iPhone, iPad, or iPod touch
http://support.apple.com/kb/ts3219
- For Mac OS X: Click the Apple () menu, choose Software Update, and follow the on-screen instructions.
- For Windows: Refer to the documentation for your computer for instructions on using Windows Update to update your computer.
- Update iTunes to the latest version.
- For Mac OS X: Click the Apple () menu, choose Software Update, and follow the on-screen instructions. You can also download iTunes from the Apple website.
- For Windows: Use Apple Software Update, or download iTunes from the Apple website.
- Test with automatic syncing disabled.
- For Mac OS X: Click the iTunes menu and choose Preferences. Click the Devices tab and place a check next to option to "Prevent iPods, iPhones and iPads from syncing automatically." Click OK.
- For Windows: Click the Edit menu and choose Preferences. Click the Devices tab and place a check next to option to "Prevent iPods, iPhones and iPads from syncing automatically." Click OK.
Note: If the issue only occurs when syncing data from the Info tab is enabled (For example: Contact, Calendar, Mail account or Bookmark syncing), reset the Sync History (for Mac OS X instructions see this article, for Windows see this article).
There are additional steps to try if these do not resolve it.
Thank you for using Apple Support Communities.
Regards,
Sterling
