Diarmuidohanlon

Q: Apple ID not working

My Apple ID is not allowing me to sign in. The ID I have used to post here, and am logged in with in my iTunes will not let me log in with iAd Producer. I just get an error message as per attached. I am 100% sure the ID and password are correct. What can I do?

 

I am trying to create iTunes Extras for existing content.

 

Screen Shot 2014-02-16 at 00.58.04.png

Posted on Feb 15, 2014 5:03 PM

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Q: Apple ID not working

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  • by patixa,

    patixa patixa Feb 17, 2014 10:51 AM in response to Diarmuidohanlon
    Level 3 (597 points)
    Feb 17, 2014 10:51 AM in response to Diarmuidohanlon

    The screenshot you provided is for iTunes, not iAd Producer.

     

    The Apple ID you need to use for iAd Producer is the same required for iTunes Producer. If you haven't enabled the latter, you will need to do so before you can upload content created with iAd Producer to Apple.

  • by diarmuidohanlon2012,

    diarmuidohanlon2012 diarmuidohanlon2012 Feb 18, 2014 6:14 AM in response to patixa
    Level 1 (0 points)
    Feb 18, 2014 6:14 AM in response to patixa

    Thanks for your reply.

     

    The screenshot was taken from within iAd when I attempted to log in with my Apple ID - which is working perfectly in itunes.

     

    Do I need to subscribe in order to use iAd Producer?
    My boss also tried with her active Apple ID and it was likewise rejected

     

    iAd:

    File: Sign In...

     

    Screen Shot 2014-02-18 at 14.13.07.png

  • by markmalone,

    markmalone markmalone Feb 18, 2014 11:20 AM in response to diarmuidohanlon2012
    Level 2 (210 points)
    Feb 18, 2014 11:20 AM in response to diarmuidohanlon2012

    Signing in via iAd Producer will present this dialog:

    Screen Shot 2014-02-18 at 11.15.54 AM.png

    You don't need to sign-in to use iAd Producer - only to upload for a campaign.  If you have a campaign, your account manager will make sure whatever Apple ID you have will have the appropriate access.

     

    Cheers,

     

    -Mark

  • by patixa,

    patixa patixa Feb 18, 2014 1:52 PM in response to diarmuidohanlon2012
    Level 3 (597 points)
    Feb 18, 2014 1:52 PM in response to diarmuidohanlon2012

    Do your credentials successfully login with iTunes Producer?

  • by markmalone,

    markmalone markmalone Feb 18, 2014 2:43 PM in response to diarmuidohanlon2012
    Level 2 (210 points)
    Feb 18, 2014 2:43 PM in response to diarmuidohanlon2012

    Are you building iTunes Extras or an iAd rich media ad?

     

    -Mark

  • by Diarmuidohanlon,

    Diarmuidohanlon Diarmuidohanlon Feb 21, 2014 11:22 AM in response to markmalone
    Level 1 (0 points)
    Feb 21, 2014 11:22 AM in response to markmalone

    I don't get that window at sign-in. I get the one at the top with the iTunes logo. The ID is then rejected. Do I need to be a member of iTunes Connect or ITunes Producer or something? How can I do that from outside the US.

     

    Basically I want to create itunes Extras for some movie files (already edited, encoded and imported into itunes)

     

    Thanks

    D

  • by patixa,

    patixa patixa Feb 23, 2014 8:29 PM in response to Diarmuidohanlon
    Level 3 (597 points)
    Feb 23, 2014 8:29 PM in response to Diarmuidohanlon

    patixa wrote on 17-Feb:

     

    The Apple ID you need to use for iAd Producer is the same required for iTunes Producer. If you haven't enabled the latter, you will need to do so before you can upload content created with iAd Producer to Apple.

    patixa wrote on 18-Feb:

     

    Do your credentials successfully login with iTunes Producer?

     

    So, yes, you need to be able to login to iTunes Connect and iTunes Producer. See the "Movie Provider FAQ" on what you need to set up such an account:

    http://www.apple.com/itunes/working-itunes/sell-content/movie-faq.html

  • by diarmuidohanlon2012,

    diarmuidohanlon2012 diarmuidohanlon2012 Feb 24, 2014 12:34 PM in response to patixa
    Level 1 (0 points)
    Feb 24, 2014 12:34 PM in response to patixa

    No I'm not registered for iTunes Connect. It is a massive amount of work for anyone outside the US :S

  • by patixa,

    patixa patixa Feb 24, 2014 3:02 PM in response to diarmuidohanlon2012
    Level 3 (597 points)
    Feb 24, 2014 3:02 PM in response to diarmuidohanlon2012

    If you are creating an iTunes Extra for sale on the iTunes Store, you will need an iTunes Connect account. Since you said the movie was "already edited, encoded and imported into itunes", I assumed you intended the make the Extra available for sale.

     

    If my assumption was incorrect, and this is for personal use, you can use the Asset Manager (from the Window menu) to enter the information you would otherwise get from iTunes Connect / iTunes Producer, namely the film's xid, and each chapter's titles and poster image.

     

    I hope that helps!

  • by diarmuidohanlon.apple,

    diarmuidohanlon.apple diarmuidohanlon.apple Feb 25, 2014 2:35 AM in response to patixa
    Level 1 (0 points)
    Feb 25, 2014 2:35 AM in response to patixa

    Thanks. Am I correct then in saying that I can create extras for the movie without having to set up an account.

     

    The video is encoded and ready, I have some supplemental extras which form the extras. I need to be able to set it up to show the client before incurring costs.

     

    THanks

    D

  • by patixa,

    patixa patixa Feb 25, 2014 12:10 PM in response to diarmuidohanlon.apple
    Level 3 (597 points)
    Feb 25, 2014 12:10 PM in response to diarmuidohanlon.apple

    You can create an iTunes Extra without an account, but you must setup the information in the Asset Manager window to tie the Extra to the film.

  • by diarmuidohanlon2012,

    diarmuidohanlon2012 diarmuidohanlon2012 Feb 25, 2014 1:24 PM in response to patixa
    Level 1 (0 points)
    Feb 25, 2014 1:24 PM in response to patixa

    Would you mind explaing how I do that. When I import the 5.5GB main video I get an error about the size of the image and cannot set it as the main video asset.

     

    Do I need a code for the video asset or how do I link my extras to my video? Do I need to set something in the movies metadata?

     

    Thanks for your help with this

     

    D

  • by diarmuidohanlon2012,

    diarmuidohanlon2012 diarmuidohanlon2012 Feb 26, 2014 4:24 PM in response to diarmuidohanlon2012
    Level 1 (0 points)
    Feb 26, 2014 4:24 PM in response to diarmuidohanlon2012

    I cannot get the iTunes Extra to recognise the main movie asset.

     

    Where am I going wrong? If I create an XID code and add it in subler is that enough?

     

    Thanks

    D