HT201444: If you see error 9, 4005, 4013, or 4014 when you restore your iOS device

Learn about If you see error 9, 4005, 4013, or 4014 when you restore your iOS device
mixfactory
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Q: my ipad is stuck on itunes kees saying error 4013

my ipad is stuck on itunes start to restore then comes back with error 4013

iPad, iOS 7.0.6

Posted on Feb 25, 2014 9:49 AM

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mixfactory

Q: my ipad is stuck on itunes kees saying error 4013

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  • by whatheck,

    whatheck whatheck Feb 25, 2014 11:32 AM in response to mixfactory
    Level 5 (4,092 points)
    Feb 25, 2014 11:32 AM in response to mixfactory

    Try the suggestions here -> Resolve specific iTunes update and restore errors

    Check USB connections

    If there’s an issue with the USB port, cable, dock, or hub, or if the device becomes disconnected during restore, try troubleshooting the USB connection, then troubleshooting your security software.

    Common errors: 13, 14, 1600-1629, 1643-1650, 2000-2009, 4000, 4005, 4013, 4014, 4016, “invalid response”, and being prompted to restore again after a restore completes.

    To narrow down the issue, you can also change up your hardware:

    • Use another USB cable.
    • Plug your cable into a different USB port on your computer.
    • Try a different dock connector (or no dock).
    • Add (or remove) a USB hub between your device and computer.
    • Connect your computer directly to your Internet source, with no routers, hubs, or switches.

    If you see your error after changing your USB connections, continue to the next section to troubleshoot your hardware.