Q: iTunes 11.1.4.62 freezes while syncing with Outlook
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Feb 24, 2014 1:54 PMby mmetts,I am getting this too. I don't have MobileMe. I am running Windows 7 64-bit and Office 2010 64-bit and it was working prior to 11.1.4.62. My iPhone 5s is at the latest version of iOS 7. Now, the sync hangs at "waiting for sync to start 3 of 6" -- or some such. Or, it hangs on calendar sync. Contacts syncing appears to still be working. This is REALLY annoying. iTunes on Windows seems to be the ugly step sister. Please fix and/or tell me out to fix myself.
Thanks.
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Feb 25, 2014 9:43 AMby Samoreen,Hi,
Just in case this could help someone...
I have uninstalled everything from the Control panel and I have installed version 10.7. No surprise, it couldn't work because the library had been upgraded to version 11. However, I installed version 11.1.4.62 over it without uninstalling. The synchronization of my iPod with Outlook is now working (I tried twice without any problem).
I'll try a reboot and let you know.
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Feb 25, 2014 10:22 AMby Samoreen,Samoreen wrote:
I have uninstalled everything from the Control panel and I have installed version 10.7. No surprise, it couldn't work because the library had been upgraded to version 11. However, I installed version 11.1.4.62 over it without uninstalling. The synchronization of my iPod with Outlook is now working (I tried twice without any problem).I tried again but this time I installed version 11.1.3.8 over version 10.7 instead of version 11.1.4.62. The first time, syncing worked correctly. After a reboot, it failed. A second attempt succeeded partially : iTunes skipped calendar syncing (as described above).
OK. I don't know what to do. This software has always been flawed but now, I'm stuck. No way to synchronize my calendar. A fix is obviously needed as reported since a logn time but obviously, they don't care that much. Sigh!
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Feb 25, 2014 12:43 PMby Samoreen,Samoreen wrote:
A second attempt succeeded partially : iTunes skipped calendar syncing (as described above).
I may have more information about this:
If I delete C:\Users\<user>\AppData\Roaming\Apple Computer\Preferences\OutlookSyncClient.exe.plist, the calendar is synced but not the contacts. After that, OutlookSyncClient.exe.plist is re-created. Then, if I sync again, contacts are synced but not the calendar. Notes are always synced. Still using version 11.1.3.8 since I can't sync anything with version 11.1.4.62.
By the way, I could not find any OutlookSyncClient.exe program on my system.
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Feb 25, 2014 1:51 PMby mmetts,Samoreen, thanks for sharing your diagnostics. I agree that syncing with iTunes on Windows has always been buggy and frustrating. But, it had been working fairly well for me for several iterations. Given your experience, I think I'm going to wait for a fix from Apple. I really reject the notion that I should be looking for "inappropriate" values in my Outlook calendar and/or contact entries, running .pst scans and whatnot. Sync services and iTunes should be able to handle whatever Outlook can handle.
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Feb 25, 2014 7:09 PMby b noir,Doublechecking something, Samoreen ... by any chance, are you running any Eset security products on that PC?
Just sort of trying to cross-reference your report of this with Cyber Yuki's reports in the following topic, in the interests of trying to find any commonalities:
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Feb 25, 2014 11:25 PMby mmetts,Now I am getting a sync services failure when I plug my iPhone in -- for as long as this is hosed up -- is a good thing since it allows the non-Outlook things to sync rather than just hanging all night. Slightly better than pathetic. I have a blank calendar on my phone now with no reasonable way of getting one on there. Apple, please fix this egregious bug. Thanks.
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Feb 25, 2014 11:33 PMby b noir,I have a blank calendar on my phone now with no reasonable way of getting one on there. Apple, please fix this egregious bug. Thanks.
We're mostly a user-to-user community, so there's no guarantee that an Apple person will see your post. If you'd like to make sure an Apple person sees your comment, you could try the iTunes product feedback form:
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Feb 26, 2014 12:10 AMby Samoreen,b noir wrote:
Doublechecking something, Samoreen ... by any chance, are you running any Eset security products on that PC?
[...]
Thank you very much for reminding me this oddity. Yes I'm running ESET NOD32, latest version. I had alreedy read this report but I checked the presence of the ESET_OPTIONS environment variable by running the SET command in a command prompt window. It was not visible. So I concluded I was not affected. Wrong guess. After reading your post I checked again by using Control Panel | System. It was there. So I deleted it and rebooted. Bingo! iTunes is now syncing correctly, even after a reboot (still using version 11.1.3.8 - version 11.1.4.62 behavior is different so I'm wondering whether it is suffering from the same problem).
mmets, are you running EST NOD32 ?
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Feb 26, 2014 12:18 AMby b noir,Thank you very much for reminding me this oddity. Yes I'm running ESET NOD32, latest version. I had alreedy read this report but I checked the presence of the ESET_OPTIONS environment variable by running the SET command in a command prompt window. It was not visible. So I concluded I was not affected. Wrong guess. After reading your post I checked again by using Control Panel | System. It was there. So I deleted it and rebooted. Bingo! iTunes is now syncing correctly, even after a reboot (still using version 11.1.3.8 - version 11.1.4.62 behavior is different so I'm wondering whether it is suffering from the same problem).
Oh good!
Apologies for the nosy question, Samoreen ... just trying to clarify what went on. Did you have to uninstall the Eset product? Or was the deletion just of the environment variable? If the latter, could you walk us through how you went about it?
(Hoping to work up some instructions for other folks running into this sort of trouble ... there seem to be a few people about with non-Mobile-related syncing issues with the new version, and with any luck this might help with a bunch of them.)
