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rmeglio

Q: cannot download itunes to my computer have received error message that cannot download and open itunes because the support piece did not download....please help

Question:  I cannot successfully download itunes to my computer I have tried several times and every time after the download it says that I was unable to get the support piece and therefore cannot open itunes......please help.

iPod shuffle

Posted on Feb 26, 2014 8:45 AM

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Q: cannot download itunes to my computer have received error message that cannot download and open itunes because the support piece d ... more

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  • by b noir,

    b noir b noir Feb 26, 2014 10:48 AM in response to rmeglio
    Level 9 (72,129 points)
    Feb 26, 2014 10:48 AM in response to rmeglio

    With the Error 2, let's try a standalone Apple Application Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of the issue.

     

    Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:

     

    http://www.apple.com/itunes/download/

     

    Download and install the free trial version of WinRAR:

     

    http://www.rarlab.com/download.htm

     

    Right-click the iTunesSetup.exe (or iTunes64Setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").

     

    Go into the folder and doubleclick the AppleApplicationSupport.msi to do a standalone AAS install.

     

    Does it install properly for you?

     

    If instead you get an error message during the install, let us know what it says. (Precise text, please.)