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All replies
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Helpful answers
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Jan 2, 2014 6:51 AM in response to ilovej3susby thomas_r.,Do not use the uninstaller. It is now known to leave actively-running components behind.
You will need to remove all the components manually. For instructions, see the Genieo removal section of my Adware Removal Guide.
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Feb 13, 2014 8:25 AM in response to MicheleACby MicheleAC,I'm sorted I think now and genieo has gone, but there is that lingering doubt as to whether some malware is left hidden behind, so I may get a virus checker to ensure. I have learned a lesson here though... Genieo was embedded in a link to Minecraft.
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Feb 13, 2014 10:17 AM in response to MicheleACby thomas_r.,Note that most anti-virus apps don't detect Genieo as malware (or even a PUA). Further, I'm not sure whether the anti-virus apps that do look for it would even detect all components or not. So it's unlikely that downloading an anti-virus app will help you in any way. If you followed my instructions accurately, you've removed everything.
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Feb 13, 2014 12:23 PM in response to thomas_r.by MicheleAC,Point taken.... I guess if genieo is not officially malware, it wouldn't be suspected.
thank you and the rest of the community for your help. Hopefully genieo is gone for the time being from my MAC anyway.
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Feb 26, 2014 11:42 AM in response to Linc Davisby bstockdale,I downloaded the uninstall software... followed the instructions and like a bad dream geieo still pops up. Repeated the process and there it is again. Aye yi yi. Please don't tell me I have to wipe my hard drive. UGH!
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Feb 26, 2014 11:48 AM in response to Genieo supportby bstockdale,If only! I used the "uninstall" (yeah, right) software and there is nothing to move to trash. It technically doesn't exist yet keeps popping up. Shame on Genieo!
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Mar 6, 2014 2:50 PM in response to bstockdaleby Greta502,I had the same issue with Genieo on my mac.
I found this article http://www.thesafemac.com/arg-genieo/ followed the instructions and there is no longer any sign of it on Safari!
The author says NOT to follow the uninstall provided by Genieo!
Hope this helps!
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Mar 30, 2014 9:18 AM in response to thomas_r.by rhett9787,i sent an email to the corp hq in israel, threatening to sue them for false marketing (lanham act equiv). companies like this **** me off...if my product isn't GOOD ENOUGH for people to voluntarily use it... then I am a piece of SH*T company that can only trick consumers...
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Mar 30, 2014 2:28 PM in response to rhett9787by MadMacs0,rhett9787 wrote:
i sent an email to the corp hq in israel, threatening to sue them for false marketing (lanham act equiv).
Interesting. They threatened to sue a colleague of mine for libel who published some stories on their intrusive methods. I think we are all watching the Chicago vs. MacKeeper class action suit to see how that turns out, then maybe we can go after some of these international companies that deliver something different from than what's promised.
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Mar 30, 2014 6:01 PM in response to MadMacs0by rhett9787,there response was:
"
Hello Daniels MSc VIRTUS,
Our product is not a malware or spyware, you're more than welcome to read about us.
We hope this response has sufficiently answered your questions. If not, please reply to this email
Best,
Genieo support."
kind of canned.. but at this point i appear to have it removed. i haven't had something so insidious - as far as installs go, for some time... it's absurd that i was downloading a barcode app generator and then have a news customization software? ugh.
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Mar 30, 2014 6:36 PM in response to rhett9787by thomas_r.,You should point them to data like this:
That's a Genieo installer, flagged by 20 anti-virus apps. Most only identify it as a "potentially unwanted application," but some identify it as malware.
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Nov 25, 2015 7:28 AM in response to vanliby WestSideGuy,Sophos is a free Mac anti-virus that will remove Genieo and other viruses. Will scan external drives as well. Recommended.
