Q: how to officially unlock icloud lock not have id and password

I can see how this discussion is going to pan out. Let me just clear the air a little bit. I love my job and cannot wait to go back. I enjoy fixing the problems customers have and seeing the look on their face when I manage to do the impossible. I have always loved the level of care that Apple puts into its' products, that is why I am apprenticing as an Apple tech. I cannot belive that Apple would create something that would lock a person out of thier property, weither they are the origonal owner or not. When I left we were begining to see Ipads and Macbooks that had an Apple Id lock. From what I have heard from my former coworkers it has gotten worse. I do not want to return to my job just to have to tell some poor soul that the Ipad or Macbook or Iphone they just bought from a relitive or a friend or aquaitence is a brick. If Apple has an approved method to enable an ASP to remove this lock I want to know it. If they have a process that will allow me to submit a claim through GSX I want to know it. I do not have access to my work account so I cannot look for myself, that is why I am asking questions on the most dedicated forum for Apple repair in the world. Apples own support forum. So if you have any other information other than what has been said already I would be more than happy to hear it.

Lord_Od wrote:

 

I can see how this discussion is going to pan out. Let me just clear the air a little bit. I love my job and cannot wait to go back. I enjoy fixing the problems customers have and seeing the look on their face when I manage to do the impossible. I have always loved the level of care that Apple puts into its' products, that is why I am apprenticing as an Apple tech. I cannot belive that Apple would create something that would lock a person out of thier property, weither they are the origonal owner or not. When I left we were begining to see Ipads and Macbooks that had an Apple Id lock. From what I have heard from my former coworkers it has gotten worse. I do not want to return to my job just to have to tell some poor soul that the Ipad or Macbook or Iphone they just bought from a relitive or a friend or aquaitence is a brick. If Apple has an approved method to enable an ASP to remove this lock I want to know it. If they have a process that will allow me to submit a claim through GSX I want to know it. I do not have access to my work account so I cannot look for myself, that is why I am asking questions on the most dedicated forum for Apple repair in the world. Apples own support forum. So if you have any other information other than what has been said already I would be more than happy to hear it.

This is not designed to prevent the legitimate owner from accessing the device.  It is an anti-theft feature.  It is no different than not having the title for an automobile.  If you bought a car from someone, would you expect to also have the title signed over to you?  That's how you legitimately complete the transaction.

The Activation Lock is the title.  However, it's totally optional for the owner.  They can choose whether or not to enable Activation Lock.  Once enabled, however, only they can remove it.

Don't buy a car without getting the title.

Don't buy an iPhone without verifying that Activation Lock has been removed.

I am asking the policy of technical support for Apple Care.

If I keep these IPs with lock icloud or unknown ID more than 2 years/end of contracts, Can I visit Apple Store for customer technocal help to remove link icloud and update to new iOS firmware ?

No. They will NOT help you.

namphung123 wrote:

 

I am asking the policy of technical support for Apple Care.

If I keep these IPs with lock icloud or unknown ID more than 2 years/end of contracts, Can I visit Apple Store for customer technocal help to remove link icloud and update to new iOS firmware ?

As stated multiple times, in this thread and many others on this forum, a device in Activation Lock can only be removed in one of two ways.

1) The owner of the Apple ID that enabled the Activation Lock has to remove the Activation Lock.

2) The original purchaser of the product from an authorized Apple retailer, or Apple itself, can provide the original proof of purchase to Apple Support.

That's it.  Period.  Done.  End of Line.  Fin.  Exunt.

How can you find the original owner??

If whoever you got it from can't help you, you can't.

I would just like to thank the techs for this thread.  I just sold my iPhone 5c on eBay, and I knew that I had to take several steps to make sure it was clean and ready for the new owner.  I had already done the "Erase All Content and Settings" and ensured that my iTunes info was deleted, but I didn't know about the iCloud iPhone Activation step.  I followed the steps in the "Find My Phone Activation Lock: Removing a device from a previous owner's account", removed the SIM card, and now the phone is good to go. 

I had never even gone to www.icloud.com/find before, and found that a phone that I gave my nephew is still on my account. So thanks again for the info; it was very helpful!!

KarenzKritterz

That's really unwise from you to suppose he bought a stolen phone!! Maybe the owner did not unlock it!

Then the original owner was either an idiot or intended to rip someone off. Those are your options. The seller was either a thief or an idiot.

Lastly,

Buying an iDevice that is iCloud locked is not a crime nor does it mean it's stolen. (I would go so far as to say selling one is not either they are repeatedly sold on eBay each day) It also doesn't mean the owner did not give the seller permission to sell the item. Sometimes people who sell stuff don't realize there are other steps to cleaning a device a car or other things up he need more attention to detail. The bottom line is this when you get a device that is iCloud locked there are several reasons why this could happen, especially if it's reset already.

Forum commentators, please keep that in mind before we go stating some product that someone has is stolen, that is a serious character or intelligence attack that you yourself would not stand for so please do not do that to someone else.

Apple has absolutely no obligation to "fix" this. The owner of the device placed a lock on it. The lock is doing EXACTLY what it is intended to. It is preventing an unauthorized party from activating and using the device.

Gamestop, and other places that sell second hand phones, need to pull their heads out of their collective bungholes and check to make sure the phones they purchase are not locked before they sell them.

Buyers need to check to make sure that phones they purchase second hand are not locked before they buy them.

Apple can and will remove and erroneous lock for someone who can prove ownership of the device using an original proof of purchase for the phone. Beyond that, it's not their problem.

It doesn't necessarily mean it was stolen. It could very well be that the owner (as stupid as it is) sold it because they forgot the stupid password and info to retrieve it. Been there done that before...

tracyrose72 wrote:

 

It doesn't necessarily mean it was stolen. It could very well be that the owner (as stupid as it is) sold it because they forgot the stupid password and info to retrieve it. Been there done that before...

And how, exactly, is that Apple's problem?

And how, exactly, do you help ANYONE when you are so rude?