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Q: Hi I bought the MTV series are you the one. However I haven't had any episodes since episode 3 and can't seem to find any to downl ... Hi I bought the MTV series are you the one. However I haven't had any episodes since episode 3 and can't seem to find any to download more
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Helpful answers
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Mar 1, 2014 12:40 PM in response to hannah987by jeremy_v,Hi hannah987,
Thanks for visiting Apple Support Communities.
Try these steps first if you have not been able to download additional episodes of this series:
- Check that your device has an active internet connection.
- Be sure that you have the latest software installed on your device and your computer. Automatic Downloads requires iTunes 10.4 or iOS 4.3.3 or later. iPhone 4 (CDMA Model) requires iOS 5 or later.
- You can download the latest version of iTunes here.
- You can find the latest iOS software update here.
- Check that your computer is authorized for your Apple ID. For more information about iTunes Store authorization and deauthorization, see this article.
- Be sure iTunes is open on your computer. Once iTunes is open, choose Check for Available Downloads from the Store menu in iTunes.
- Check to see that you are signed in on your iOS device or computer with the same Apple ID as is being used for your purchase.
- Check that you have Automatic Downloads enabled on your computer or iOS device. For information about enabling Automatic Downloads, see this article.
You can find these steps here:
Troubleshooting Automatic Downloads for purchased Apps, Music, and Books
http://support.apple.com/kb/ts3688
All the best,
Jeremy
- Check that your device has an active internet connection.
