HT202729: iTunes Store download options

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hannah987

Q: Hi I bought the MTV series are you the one. However I haven't had any episodes since episode 3 and can't seem to find any to download

Hi I bought the MTV series are you the one. However I haven't had any episodes since episode 3 and can't seem to find any to download

Posted on Feb 27, 2014 9:00 AM

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Q: Hi I bought the MTV series are you the one. However I haven't had any episodes since episode 3 and can't seem to find any to downl ... more

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  • by jeremy_v,

    jeremy_v jeremy_v Mar 1, 2014 12:40 PM in response to hannah987
    Community Specialists
    Mar 1, 2014 12:40 PM in response to hannah987

    Hi hannah987,

     

    Thanks for visiting Apple Support Communities.

     

    Try these steps first if you have not been able to download additional episodes of this series:

    1. Check that your device has an active internet connection.

    2. Be sure that you have the latest software installed on your device and your computer. Automatic Downloads requires iTunes 10.4 or iOS 4.3.3 or later. iPhone 4 (CDMA Model) requires iOS 5 or later.

    3. Check that your computer is authorized for your Apple ID. For more information about iTunes Store authorization and deauthorization, see this article.

    4. Be sure iTunes is open on your computer. Once iTunes is open, choose Check for Available Downloads from the Store menu in iTunes.

    5. Check to see that you are signed in on your iOS device or computer with the same Apple ID as is being used for your purchase.

    6. Check that you have Automatic Downloads enabled on your computer or iOS device. For information about enabling Automatic Downloads, see this article.

    You can find these steps here:

     

    Troubleshooting Automatic Downloads for purchased Apps, Music, and Books

    http://support.apple.com/kb/ts3688

     

    All the best,

     

    Jeremy