HT203517: iCloud: Troubleshooting Documents in the Cloud
Learn about iCloud: Troubleshooting Documents in the CloudQ: I want to delete my iCloud on my pad but I can't because my password is wrong and when I want to reset my password I can't I can't ... I want to delete my iCloud on my pad but I can't because my password is wrong and when I want to reset my password I can't I can't reset my password more
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Helpful answers
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Feb 27, 2014 9:53 AM in response to Lorijorulesby pedro d,Hello there, Lorijorules.
The following Knowledge Base article offers up some great information to get a resolution of your issue by contacting Apple Support:
Apple ID: All about Apple ID security questions
http://support.apple.com/kb/HT5665
What should I do if I don't remember the answers to my Apple ID security questions?
If you forgot the answers to your security questions, try answering them at least once to see if you can get them right, even if you're not sure you remember the answers. If you're confident that you can't remember them, try one of the following:
- If you have three security questions and a rescue email address, sign in to My Apple ID and select the “Password and Security” tab to send an email to your rescue email address to reset your security questions and answers.
- If you have one security question and you know your Apple ID password, sign in to My Apple ID and select the “Password and Security” tab to reset your security question.
- If you have one security question, but don't remember your Apple ID password, contact Apple Support for assistance. Learn more about creating a temporary support PIN to help Apple confirm your identity when you contact Apple Support.
Note: If you forgot your password and answer your security questions incorrectly too many times in a row, you will be unable to try to answer your security questions for a period of time. During that time, you will not be able to reset your password and will not have access to your account.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.
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Feb 28, 2014 12:12 AM in response to pedro dby Lorijorules ,Thank You Pedro, but I knew the password, I knew the answers to my security questions, the problem was, someone hacked my last cell phone (droid ) and I have been trying to recover, and they keep changing it. I mean come on I know the date I was born. I found a video on you tube on how to delete iCloud & keep my stuff & connect. So I have a new MAC air & it recognizes my iPad & iPhone. But my iPad only sees the iPhone. Not sure what the iPhone sees. I probably need a crash course. I did find the manul on line and it is helpful to some degree of my comprehension. LOL
Thanks again,
Lori Jo rules
