HT200197: Get help with audio, video, or power on Apple TV

Learn about Get help with audio, video, or power on Apple TV
toad and sid

Q: hi i just bought an Apple TV device and tried setting up the wireless but after i enter the 2WIRE  Key Password the screen starts by saying connecting than the screen says Activating below says stting date & times and just sits there for an hour

Hi I just bought an Apple TV device i have detected the 2WIRE and entered the Product Key Password.  It takes that okay the screen goes to Connecting followed by Activating below in small print it says Setting date and time but nevr leaves that screen it just clocks there for evr???

Apple TV

Posted on Feb 27, 2014 8:13 AM

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Q: hi i just bought an Apple TV device and tried setting up the wireless but after i enter the 2WIRE  Key Password the screen st ... more

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  • by Winston Churchill,

    Winston Churchill Winston Churchill Feb 27, 2014 11:06 AM in response to toad and sid
    Level 10 (104,063 points)
    Apple TV
    Feb 27, 2014 11:06 AM in response to toad and sid

    Welcome to the Apple Community.

     

    Assuming this is not the first time you have used your Apple TV

     

    1. You might try restarting the Apple TV by removing ALL the cables for 30 seconds.
    2. Also try restarting the router. (Also try removing it’s power cord for at least 30 seconds)
    3. If the problem persists, try a restore, you may want to try the previous procedures several times before doing this.
    4. If restoring from the Apple TV doesn't help, try restoring from iTunes using a USB cable.

     

    If this is a new Apple TV, in addition to trying the above, it may also be that your network router is not allowing access to the timeserver, check that your router allows access over port 123.