HT203345: iTunes: Downloading iTunes for Windows using Internet Explorer

Learn about iTunes: Downloading iTunes for Windows using Internet Explorer
deanna170
Level 1 (0 points)

Q: I am told that the ITunes will not download because it is having trouble removing the older version bonjour. What do I need to do?

I am trying to sync my new IPhone 4 with ITunes. I have tried downloading the new version of ITunes on my pc like it told me to do but it stops in the middle of downloading and says that it is having trouble removing the old bonjour. It said I should contact support. What do I need to do?

iPhone 4S, iOS 5.1.1

Posted on May 20, 2012 2:34 AM

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deanna170

Q: I am told that the ITunes will not download because it is having trouble removing the older version bonjour. What do I need to do? ... more

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  • by b noir,

    b noir b noir May 20, 2012 2:18 PM in response to deanna170
    Level 9 (72,124 points)
    May 20, 2012 2:18 PM in response to deanna170

    Download the Windows Installer CleanUp utility from the following page (use one of the links under the "DOWNLOAD LOCATIONS" /___sbsstatic___/migration-images/184/18438081-1.gif thingy on the Major Geeks page):

     

    http://majorgeeks.com/download.php?det=4459

     

    To install the utility, doubleclick the msicuu2.exe file you downloaded.

     

    Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove", as per the following screenshot:

     

    Cleanup removing bonjour.png

     

    Quit out of CleanUp, restart the PC and try another install. Does it go through this time?

  • by stacey284,

    stacey284 stacey284 Feb 27, 2014 6:12 PM in response to deanna170
    Level 1 (0 points)
    Feb 27, 2014 6:12 PM in response to deanna170

    You could also go to your control panel and select uninstall program. This will allow you to uninstall Bonjour.