derKlecks

Q: Massive problem with audio interface

Hi there.

 

I recently bought a brandnew iMac 27" Haswell i7. I encountered problems with my Focusrite Scarlett 18i8 audio interface. These are buzzing, clicking and noise immediately or after 3 minutes or so. I tried everything, re-installed the driveres several times, nothing, really nothing worked.

 

Then I bought an RME Babyface audio interface - and guess what? It's the same problem. I also have a massive sound noise after some minutes or the recording channel in Garage Band drops completely.

 

What is wrong here? I already tried using a different power plug, tried all USB ports, turned off WiFi, HDD sleep mode, etc. Nothing worked.

 

Do you have an idea?

 

I appeciate your help,

Adrian.

iMac (27-inch, Late 2013), OS X Mavericks (10.9)

Posted on Oct 25, 2013 1:29 PM

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Q: Massive problem with audio interface

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  • by TheFiddleFreak,

    TheFiddleFreak TheFiddleFreak Feb 27, 2014 6:51 AM in response to simonrebel
    Level 1 (30 points)
    Feb 27, 2014 6:51 AM in response to simonrebel

    Just FYI, my Mbox Pro is connected FW400 to FW800 to Thunderbolt, so it doesn't look like the issues are limited to USB 3. :(

  • by herw,

    herw herw Feb 27, 2014 7:27 AM in response to TheFiddleFreak
    Level 1 (0 points)
    Feb 27, 2014 7:27 AM in response to TheFiddleFreak

    no no no no success:

    MBP15'  retina late 2013, OSX 10.9.2, AudioKonrol1 (NI)

    always crackling when using iTunes or LogicProX - non usable.

  • by bpxbrian,

    bpxbrian bpxbrian Feb 27, 2014 7:52 AM in response to simonrebel
    Level 1 (0 points)
    Feb 27, 2014 7:52 AM in response to simonrebel

    Hellow fellow audio sufferers!

     

    iMac 2013 3TB Fusion, 32GB RAM, i7, etc.

     

    Audio interface: Apogee Digital Duet 2

     

    10.9.2 has fixed a lot of problems, such as the crackling and popping that would slowing creep in while doing other tasks. Usually, the only fix was to switch to internal speakers for a bit or unplug the device to get some semblance of clear audio. THAT part is muc better.


    Still having occasional "drop outs" where audio will stop or cut out for a second or two only to return as usual.

     

    I'm thinking that maybe this is also a Duet 2 Firmware issue that needs to be addressed to coincide with Apple's update?  Would be nice to have clear audio without worry, like the good ole days.

     

    Anyone else have a Duet 2 and have this going on?

  • by Ian Amador,

    Ian Amador Ian Amador Feb 27, 2014 8:12 AM in response to bpxbrian
    Level 1 (0 points)
    Feb 27, 2014 8:12 AM in response to bpxbrian

    Brian, I have the same setup as you except I am using an Mbox 3.  I get constant CPU error messages with Pro Tools 10 & 11 during recording and playback. 

     

    Because of this whole fusion drive stuff, I am really considereing getting a new audio interface. The duet 2 is my first option, but I don't want to get  a whole new interface and end up having the exact same problems that i had with the Mbox.

     

    So if you could help me out here, it would mean so much to me and potentially save me hundreds of dollars and more than a month of time (returning FD iMac for one without FD)...

     

    I'm just wondering if you get any error messages or if you have any problems with the duet 2 & Pro Tools.. 10 or 11... during playback or recording.

     

    And if you have any problems with Ableton Live 9 at all.  Don't know if you use it, but would be helpful to get this info!

     

    Please help me out if you can!

  • by herw,

    herw herw Feb 27, 2014 8:17 AM in response to Ian Amador
    Level 1 (0 points)
    Feb 27, 2014 8:17 AM in response to Ian Amador

    i got a solution for me:

    MacBookPro 15' retina late 2013, AudioKontrol1 (USB2 interface) at USB3 output

     

    Open Go->utilities->AudioMidiSetting.app

     

    set audioRate to 48000Hz - no more crackling in iTunes, LogicProX.

     

    The issue is 44100Hz SampleRate

     

    ciao herw

  • by gereon23,

    gereon23 gereon23 Feb 27, 2014 8:30 AM in response to herw
    Level 1 (0 points)
    Feb 27, 2014 8:30 AM in response to herw

    10.9.2 works for me. rme ucx interface iMac late 2013 3tb fusiondrive

  • by Ian Amador,

    Ian Amador Ian Amador Feb 27, 2014 8:59 AM in response to gereon23
    Level 1 (0 points)
    Feb 27, 2014 8:59 AM in response to gereon23

    Does it work for you in Pro Tools? Do you get any error messages during record or playback?

  • by welshwiggle,

    welshwiggle welshwiggle Feb 27, 2014 10:51 AM in response to Ian Amador
    Level 1 (45 points)
    Feb 27, 2014 10:51 AM in response to Ian Amador

    How many of you  good people are using video with your projects?

     

    For me when video is involed in my Logic 9 projects then the audio can go bad still

  • by VinylTwin,

    VinylTwin VinylTwin Feb 27, 2014 12:41 PM in response to simonrebel
    Level 1 (0 points)
    Feb 27, 2014 12:41 PM in response to simonrebel

    100% fix for Focusrite Scarlett on iTunes, Logic Pro X. Incredible piece of lucky timing - I bough the 2i2 Tuesday and it was a horrible mess and I was about to pack it up and return it (because Apple said the problem was with Focusrite drivers) when *pop* out came 10.9.2 and the problem magically disappeared. Using a late 2013 iMac Fusion with 24gb ram.

  • by bpxbrian,

    bpxbrian bpxbrian Feb 27, 2014 12:46 PM in response to Ian Amador
    Level 1 (0 points)
    Feb 27, 2014 12:46 PM in response to Ian Amador

    Ian,

     

    I do not receive any CPU error messsages. Only the occasional drop outs in playback audio, but that even seems very infrequent. Running more real time tests. I recommend the Duet 2 by all accounts, it's a great piece of hardware. I have no issues recording and mixing within Garageband.

     

    Have not used Ableton Live 9.

     

    But I can say 10.9.2 is a HUGE improvement in the audio user experience and I'm on the 3TB Fusion Drive.


    Wish you the best!

  • by grantmcf,

    grantmcf grantmcf Feb 27, 2014 8:42 PM in response to derKlecks
    Level 1 (0 points)
    Feb 27, 2014 8:42 PM in response to derKlecks

    10.9.2 has done nothing for me. My problem has never been popping and/or crackling, it's the intermittent audio STUTTERING that is driving me crazy (can sound like a machine gun at times). It'll be fine for 10 mins and then rat-tat-tat-tat-tat for about 10-20 secs and then be fine for another 10 mins or so. Lather, rinse, repeat. I have patiently waited for the 10.9.2 release that was supposed to fix this, now I'm ******. I've been itching to upgrade to Logic Pro X but I will definitely be holding off now.

     

    Late 2012 27" iMac 3.4 GHz i7, 1TB Fusion Drive, Apogee Ensemble connected via Firewire 400 using a thunderbolt dongle.

     

    I bought this machine to use as my sole music composition machine. Now it's just a $2700 browser and mail reader.

     

    Come on Apple !!!!

     

    B-(

  • by grantmcf,

    grantmcf grantmcf Feb 27, 2014 10:41 PM in response to grantmcf
    Level 1 (0 points)
    Feb 27, 2014 10:41 PM in response to grantmcf

    Well ... well ... well. I may have been a bit premature with my rant. Somehow, I either unloaded my drivers and forgot to load them back up or they didn't install correctly in the first place. After going through Apogee's uninstaller and then re-installing them again, all is well (at least for the last 45 minutes or so). NO STUTTERING!! I'll keep an eye on this for the next couple of days and if it stays like this I'll be off to the Appstore for Logic Pro X. Yay!

  • by brad.jehr,

    brad.jehr brad.jehr Feb 27, 2014 11:09 PM in response to grantmcf
    Level 1 (0 points)
    Feb 27, 2014 11:09 PM in response to grantmcf

    After returning my fusion drive imac in exchange for am ssd, updating to the official release of 10.9.2 using roland studio capture with the latest driver i'm please to say no issues to report. It should be noted that i didnt test it with 10.9.1

  • by Ash1109,

    Ash1109 Ash1109 Feb 28, 2014 1:20 AM in response to bpxbrian
    Level 1 (0 points)
    Feb 28, 2014 1:20 AM in response to bpxbrian

    I have exactly the same problem with the Duet 2.  All other audio problems have been resolved but I still get audio drop outs.  Mostly when using Machine, after 20 mins or so of normal playback or if I'm using the device quite intensively the sound just cuts out and I have to reopen the app.

     

    I may drop Apogee a line before speaking with Apple as it may just be a fix to resolve as Itunes/safari etc are all ok, I will also try Logic later.

     

    A

  • by Glen Orpheus,

    Glen Orpheus Glen Orpheus Feb 28, 2014 4:21 AM in response to derKlecks
    Level 1 (0 points)
    Feb 28, 2014 4:21 AM in response to derKlecks

    just recieved my new 27inch Imac with 512GB SSD that i exchanged for my FD version.

    well ive installed most of the software and i can safely say i have no issues as yet, even before updating maverik (",)

    anyhow got quite an extensive list of things to test, and i'll report back if i have any problems, but i'm not expecting any.

    i do so hope Apple refunds everybody that is still having problems....my advise to you is get them sent back and either get one with an SSD or mechanical drive.....FD issue still not fixed entirly, and when i spoke to an Apple engineer he informed me that they were hopeing for a final fix in 10.9.2 but said that it may well not be until 10.9.3....ouch

    personaly i would contact apple and get an exchange, even if it is past your 14 days, as they are not really addressing this issue at any real speed.

    Peace out Brothers

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