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HappyTexas

Q: Downloading Mavericks is taking DAYS!  Literally.  This is stupid.  Is there no hard-copy disc to use instead of this do-nothing download?

I've been trying for months to upgrade my computer with this "free" upgrade that has cost me a fortune in wasted data-transmission time.  The download-only upgrade is a failure.  It stops unexpected, puts itself on pause, and and dies.  I've messages say it will take as much as 8800 hours to download.  I'm trying again right now and it's telling me the download time will be 18+ hours.  I live in the middle of one of the most wired cities in the nation and never have problems except with this utterly frustrating free download upgrade.  What a mess!!

 

Does anybody know of anywhere I can get a hard-copy disc to make this a sane, efficient process?

 

Thank you.

iMac, Mac OS X (10.6.8)

Posted on Feb 27, 2014 8:04 AM

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Q: Downloading Mavericks is taking DAYS!  Literally.  This is stupid.  Is there no hard-copy disc to use instead of th ... more

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  • by Drew13,

    Drew13 Drew13 Feb 27, 2014 2:59 PM in response to HappyTexas
    Level 6 (12,335 points)
    Feb 27, 2014 2:59 PM in response to HappyTexas

    I downloaded it earlier today.  The initial message was for a long period of time, but after a moment or two the counter changed.  (It was something like a couple of days to start in the message, but then went to under an hour for time to download.  The actual download time was less)

  • by actionmarker,

    actionmarker actionmarker Feb 28, 2014 12:43 AM in response to HappyTexas
    Level 4 (1,901 points)
    Mac OS X
    Feb 28, 2014 12:43 AM in response to HappyTexas

    What is your internet access setup? do you know what your connection speed should be?

  • by HappyTexas,

    HappyTexas HappyTexas Feb 28, 2014 9:55 AM in response to WZZZ
    Level 1 (9 points)
    Desktops
    Feb 28, 2014 9:55 AM in response to WZZZ

    They won't put it on a flash drive but they will install it directly onto your computer or hand-held device.  I did this yesterday.  It was a dismal experience.

     

    I was told the install would take an hour.  It took two.  It's a 60-mile round trip to the nearest Apple Store so my entire work day was shot, again, thanks to this fraudulently "free" upgrade.

     

    Got home and my computer wouldn't work. Turned it on and it froze.  Wouldn't turn off and wouldn't do anything.  I was furious.

     

    Called the Apple Store and was told to bring it back or buy an Apple Care service plan so they could talk to me over the phone.  The store manager hung up on me.  I called back repeatedly but no one would let me speak to the manager again and, of  course, everyone else had no answers.  Such abuse!

     

    I tinkered and finally got my computer back.

     

    Today, I checked Mail for the first time since upgrading (although "upgrade" seems as wrong a description as "free" is).  Surprise!!  All my mail from August 16, 2012, to yesterday's "upgrade" is GONE!  Simply vanished.  My work.  My finances.  Emails pertaining to a couple lawsuits I'm involvedin.  Fun stuff.  Leads for books I'm writing.  Gone.  Almost two years of emails simply gone.

     

    I HATE EVERYTHING ABOUT MAVERICKS!  I've been a happy Apple user since 1993 and this is by FAR the most expensive, time-consuming, destructive, useless upgrades I've experienced in 21 years.

     

    Horrible.  Mavericks is simply horrible.

  • by HappyTexas,

    HappyTexas HappyTexas Feb 28, 2014 9:58 AM in response to Csound1
    Level 1 (9 points)
    Desktops
    Feb 28, 2014 9:58 AM in response to Csound1

    "Should" is the wrong word to use.  Implies your superiority and you have none over me.  As my initial post indicates, the messages I've been getting from Apple indicate multi-day downloads.  Even an 8,800 hour download; that's more than a year.  I have no reason to lie.  You have no reason to "should" me.

  • by Csound1,

    Csound1 Csound1 Feb 28, 2014 10:10 AM in response to HappyTexas
    Level 9 (51,281 points)
    Desktops
    Feb 28, 2014 10:10 AM in response to HappyTexas

    You do keep a backup I assume?

  • by Csound1,

    Csound1 Csound1 Feb 28, 2014 10:13 AM in response to HappyTexas
    Level 9 (51,281 points)
    Desktops
    Feb 28, 2014 10:13 AM in response to HappyTexas

    "Should" (in this context) means as expected, or designed. Had I used 'will' it would have ignored the possibility that it might not. Should is the correct word and I have had it with your attitude.

     

    Good bye.

  • by HappyTexas,

    HappyTexas HappyTexas Feb 28, 2014 10:23 AM in response to Csound1
    Level 1 (9 points)
    Desktops
    Feb 28, 2014 10:23 AM in response to Csound1

    Yes, I keep a back-up.  Going back to it to retrieve what Apple made disappear is just another income-sucking element of this "free" upgrade. . . which seems to work so slowly I feel as if I'm working underwater.  Perhaps someday I'll find a positive element to this folly.

  • by Tony T1,

    Tony T1 Tony T1 Feb 28, 2014 10:25 AM in response to WZZZ
    Level 6 (9,249 points)
    Mac OS X
    Feb 28, 2014 10:25 AM in response to WZZZ

    I'm using Mavericks w/o any issues, however, I still view SL as the best OS X

  • by MichelPM,

    MichelPM MichelPM Feb 28, 2014 3:11 PM in response to HappyTexas
    Level 6 (14,172 points)
    iPad
    Feb 28, 2014 3:11 PM in response to HappyTexas

    Happy (an oxymoron in this case?),

     

    While I, somewhat, sympathize with your plight you are not helping yourself and your cause by coming across like a person in need of anger management.

    First, most of Apple's major OS X upgrades do take between and hour and two hours. Apple Stores may have a better connection to its own servers, but they are still subjected to to traffic over their own connections lines.

    So, Apple may have told you an hour for the download, realistically, it is, usually for other users with a decent bandwidth speed, closer to two hours or even a little longer.

    Before you left Apple, since it was a long way for you to go, why didn't you check that your Mac was up and running and running well before leaving Apple? Were you that much in a hurry??? Really????

    If it wasn't running well, you could've had Apple do a free diagnostics and maybe could have paid Apple to straighten out its issues while you were there?? Hmmm???

    Another thing, before you went to Apple, if you were keeping an eye on your posting here, Drew Reese mentioned that the download time drops as the download progresses.

    You were soooo fixated on this excessive download time that you didn't even want try to download this update, on your own, one more time, before traveling to an Apple Store, so you could see if the download timer drops as the download progresses?

    Also, FYI, having a location with great Internet access doesn't always mean speedy Internet. If a large population of your city uses the same Internet Service Provider (ISP for short) if a lot of users are tapping into that high speed bandwidth stream, the more users using the Internet at a period of time slows down the data transmissions speeds as more and more users tap this data stream.

     

    While I don't defend the Apple's store behaviour over the phone with you, If you weren't acting calm and coming across angry, all Apple employees are trained to not deal with these types of customers, unfortunately. When talking with any Apple location over the phone or in public, you need to be cool and calm and not instigating.

    Plus, if you don't have AppleCare, they aren't obliged to offer help over the phone. So, this maybe why you weren't getting anywhere with the phone calls.

     

    As far as all your missing mail, if you didn't set your mail to be deleted off of the mail servers, of the Mail service you use, when you initially download the mail to your Mac, your mail is still on the Mail servers and you can retrieve these if they are fairly recent and you haven't deleted any of this mail directly from the actual mail service account online.

     

    Another thing, sometimes the Mavericks upgrade creates another user account to install the new upgrade.

    Your emails may still be there, you need to check if your Mac has an extra created account and if it does, logout of that account and re login to your original user account.

     

    If you find that your Mac is now running slower on Mavericks, please start a brand new thread and describe the issues and It would help us to help you if we could have some more technical info about your Mac.

    If you wish, Please download, install and run Etrecheck.

    Etrecheck was developed as a simple Mac diagnostic reporting tool by a regular Apple Support forum user and technical support contributor named Etresoft.

    Etrecheck is a small, unobstrusive app that compiles a static snapshot of your entire Mac hardware system and installed software.

    This is a free app that has been honestly created to provided help in diagnosing issues with Macs running the new OS X 10.9 Mavericks.

    It is not malware and can be safely downloaded and installed onto your Mac.

     

    http://www.etresoft.com/etrecheck

     

    Copy/paste and post its report into a new post so that we have a complete profile of your Mac's hardware and installed software so we can all help with your Mac performance issues.

  • by petermac87,

    petermac87 petermac87 Feb 28, 2014 3:15 PM in response to HappyTexas
    Level 5 (7,402 points)
    Feb 28, 2014 3:15 PM in response to HappyTexas

    HappyTexas wrote:

     

    I HATE EVERYTHING ABOUT MAVERICKS!  I've been a happy Apple user since 1993 and this is by FAR the most expensive, time-consuming, destructive, useless upgrades I've experienced in 21 years.

     

    Horrible.  Mavericks is simply horrible.

    Reinstall the backup you made before you decided to upgrade to Mavericks.

     

    Simple, really.

     

    OS X Mavericks: Revert to a previous OS X version

     

    Pete

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