Q: Itunes installation issues. Help please
Hi All,
After some help installing Itunes 11.1.5, Ive been reading through the forum post regarding installation issues and dont seem to be able to find a solution. Which really ***** because I just got a new Iphone which I cant use with my Itunes
I tired to update Itunes when it prompted via the Software Manager during installation I got the error during installation "the windows installer service could not be accessed. This can occur if you are running windows in safe mode, or if the windows installer is not correctly installed. Contact your support personnel for assistance."
So I downloaded the installer from the Itunes website and ran that, during that I got the error "an installation for Itunes is currently suspended. You must undo the changes made by that installation to continue. Do you want to undo those changes?"
i clicked Yes then the installation continued and i got the error "the windows installer service...etc etc"
I have followed the link http://support.apple.com/kb/ts5376 which seemed to resolve the same issue for 11.1.4 but didnt work for 11.1.5. I even tried repeating the process and checking using ctrl, alt del to ensure IPOD services.exe was running which it wasnt.
Ive also tried installing it after right clicking the .exe file and runngin as admin - no joy.
Im using windows 7 - 64 bit
Really stuck any help would be great.
Windows 7
Posted on Feb 28, 2014 11:13 AM