HT201444: If you see error 9, 4005, 4013, or 4014 when you restore your iOS device

Learn about If you see error 9, 4005, 4013, or 4014 when you restore your iOS device
kyamada82
Level 1 (0 points)

Q: We are receiving error codes 4005, 4013, and 4014 on m ipad 2. I have already made sure that all of its updates are done. Can you help me fix it from here

We are receiving error codes 4005, 4013, and 4014 on m ipad 2. I have already made sure that all of its updates are done. Can you help me fix it from here

iPad 2, iOS 7.0.6

Posted on Feb 28, 2014 6:21 PM

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kyamada82

Q: We are receiving error codes 4005, 4013, and 4014 on m ipad 2. I have already made sure that all of its updates are done. Can you ... more

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  • by Demo,

    Demo Demo Feb 28, 2014 6:40 PM in response to kyamada82
    Level 10 (95,708 points)
    iPad
    Feb 28, 2014 6:40 PM in response to kyamada82

    This is copied from the iTunes Specific Error codes website

     

    Check USB connections

     

    If there’s an issue with the USB port, cable, dock, or hub, or if the device becomes disconnected during restore, try troubleshooting the USB connection, then troubleshooting your security software.

     

    Common errors: 13, 14, 1600-1629, 1643-1650, 2000-2009, 4000, 4005, 4013, 4014, 4016, “invalid response”, and being prompted to restore again after a restore completes.

     

    To narrow down the issue, you can also change up your hardware:

    • Use another USB cable.
    • Plug your cable into a different USB port on your computer.
    • Try a different dock connector (or no dock).
    • Add (or remove) a USB hub between your device and computer.
    • Connect your computer directly to your Internet source, with no routers, hubs, or switches.

     

    If you see your error after changing your USB connections, continue to the next section to troubleshoot your hardware.