HT201436: Visual Voicemail on your iPhone
Learn about Visual Voicemail on your iPhoneQ: Why don't Apple store employees know visual voicemails are not transferred when getting a new phone. That data is lost to you. Not ... Why don't Apple store employees know visual voicemails are not transferred when getting a new phone. That data is lost to you. Not unchecked messaged but those you listened to but still want a record of. This is a serious issue for me. more
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Helpful answers
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Mar 1, 2014 4:52 AM in response to stonecleveby stedman1,Nope. Voicemails are not stored on the SIM card, as they only contain your account information. Voicemails are and always have been a function of your cellular provider.
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Mar 1, 2014 4:59 AM in response to stedman1by stonecleve,partially correct. But viewed visual voicemails are stored on SIM card as I just read on official Apple info site. And lost with phone if SIM card remains with old phone. Why don't u know this?
Message was edited by: stonecleve
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Mar 1, 2014 5:00 AM in response to stonecleveby TJBUSMC1973,Why did you not transfer your SIM card to the replacement device?
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Mar 1, 2014 5:18 AM in response to TJBUSMC1973by stonecleve,I imagined it would be done at apple store when updated to new phone
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Mar 1, 2014 9:06 AM in response to stonecleveby TJBUSMC1973,And since not all iPhones use SIM cards, I would imagine that you would be the one most aware of your wireless carrier requirements. Did you test to make sure you rphone was working properly before leaving the store?
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Mar 1, 2014 9:15 AM in response to stonecleveby wjosten,stonecleve wrote:
But viewed visual voicemails are stored on SIM card as I just read on official Apple info site.
Read it again. iPhone stores no data on a sim card...none. What the article actually says is this:
"Inserting a new SIM card in your iPhone may cause the existing Visual Voicemails that are saved on your iPhone to be deleted."
Notice the "saved on your iPhone" part.
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Mar 1, 2014 9:15 AM in response to stonecleveby wegras,Why don't u know this?
Why doesn't who know this ?
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Mar 1, 2014 10:26 AM in response to wjostenby stonecleve,Mr. stedman,TJBUS,and WJosten,
My dear sirs;
The fact is that my viewed but not deleted visual voicemails are not transferred by ATT. They retain access and restore access to unviewed/unheard voicemails. Those undeleted voicemails were on prior phone and are not transferred when you purchase or upgrade phones.
I did not know they would be lost. I am not very computer literate. I just found out what a #$^%$% SIM card is. I did review my voicemails prior to leaving store, saw they were not there and asked for help. I was told this is a carrier issue, not an apple issue.
If I had known I would have asked for my original phone back so that I could document those calls. This is business related.
But I did not know because I am not sophisticated.
My point was that the geniuses at Apple ought to have known and told me at the time. Instead of blaming me for being ignorant later.
I make no claim to not being ignorant. They make a claim to knowing how to make a smooth transition between devices. No one there had any clue about viewed but undeleted visual voicemail and what would happen to it.
I think Apple employees should know.
If you wish to argue with that point, so be it.
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Mar 1, 2014 10:35 AM in response to stonecleveby stedman1,I have no reason to argue with you, or with what you may have been told by an Apple store employee.