HT200197: Get help with audio, video, or power on Apple TV
Learn about Get help with audio, video, or power on Apple TV
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All replies
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Helpful answers
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Mar 1, 2014 4:40 PM in response to Nic Iby Rudegar,turn it off as stated or discover how to setup nomral firewall not to block the ports required by the appletv
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Mar 1, 2014 5:59 PM in response to Nic Iby diesel vdub,Contact Symantec for assistance with configuring their product to allow communication with the AppleTV.
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Mar 3, 2014 1:16 PM in response to Nic Iby NortonSupport,Hello Nic I,
I'm Harry from Norton Support team. May I know the exact version of Norton you use? Does the apple tv work when you disable or turn off the firewall? I'll help you further.
Cheers!
Harry
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Mar 4, 2014 3:30 PM in response to Nic Iby Nic I,Norton Internet security 21.1.0.18
Also it works when I disable firewall. Was working when I first hooked it up awhile back. Think the update to 2014 caused problem.
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Mar 5, 2014 8:40 AM in response to Saito_Chikaraby NortonSupport,Please check if the Apple TV is showing up in the Network Map and make sure that it is set to "Full Trust". You can refer to the following KB article:
https://support.norton.com/sp/en/us/home/current/solutions/v63987985_EndUserProf ile_en_us
Let me know how it goes.
Thanks!
Harry
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May 16, 2014 7:20 PM in response to NortonSupportby cris_res,It just worked for me!
Thank you very much.