Kenny Wiess

Q: Sleep/wake crash OSX Mavericks, Macbook Air 2013

Hi there,

 

Since the upgrade to Mavericks my 2013 Macbook Air had a few sleep wake crashes. The problem occurs when my air turns to sleep, and I try to wake it with the keyboard within a very short time.(1-3 seconds I think) Happened a few times when I was typing and accidently pressed the on/off button while typing(which is a really stupid feature in the new OSX if you ask me) and a few times when I tried to safe my laptop from going to sleep because it was idle for to long, and just got there to late. What happens is that the Macbook just gives a black screen, but is still on. I cant let it sleep by closing the lid, and the only way to get it running again is by restarting.(holding down the on/off button)

 

Couldnt find anything similar to this. So i'm hoping if this is a common problem with Mavericks and is on the list to be fixed with the new patch.

 

I hope you guys have some info.

MacBook Air, OS X Mavericks (10.9)

Posted on Nov 11, 2013 5:37 AM

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Q: Sleep/wake crash OSX Mavericks, Macbook Air 2013

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  • by Parre,

    Parre Parre Feb 27, 2014 7:40 AM in response to Supreem
    Level 1 (15 points)
    Feb 27, 2014 7:40 AM in response to Supreem

    Yeah, you are right, just have had so many crashes like every day now. But 2 weeks, the as you say I'll know if it's solved or not.

     

    I'm using a AV because it's company policy :(

    The AV program used up quite a lot of memory and might have been in conflict with Mavericks in some way.

  • by ViktorKh,

    ViktorKh ViktorKh Feb 27, 2014 7:44 AM in response to Parre
    Level 1 (0 points)
    Feb 27, 2014 7:44 AM in response to Parre

    My MBP Mid2012 still crashes almost at every sleep even after 10.9.2 update.

    I close the lid, when I come to work/home it 1) already crashed during a 'sleep' 2) chashes during a wake-up process. I have to swith it off two times a day! Very disappointed.

  • by Supreem,

    Supreem Supreem Feb 27, 2014 7:50 AM in response to ViktorKh
    Level 1 (5 points)
    Feb 27, 2014 7:50 AM in response to ViktorKh

    @ ViktorKh

     

    Did you experience any of the sleep issues you mentioned prior to Mavericks i.e. When you was running Mountain lion?

  • by ViktorKh,

    ViktorKh ViktorKh Feb 27, 2014 8:20 AM in response to Supreem
    Level 1 (0 points)
    Feb 27, 2014 8:20 AM in response to Supreem

    @Supreem

     

    No, it was a great time on Lion. All issues started when Mavericks was installed.

  • by ViktorKh,

    ViktorKh ViktorKh Feb 27, 2014 8:25 AM in response to ViktorKh
    Level 1 (0 points)
    Feb 27, 2014 8:25 AM in response to ViktorKh

    @Supreem

    Let me add more information. I can see that the posility of a crash depends on how many applications were open (how much memory should be restored). When I swith everything off and log off from my Dropbox, etc. the chance to have a crash is lower, but it still happened. But come on, there is no sense to have a sleep if you already quit all applications, right?

  • by Supreem,

    Supreem Supreem Feb 27, 2014 8:37 AM in response to ViktorKh
    Level 1 (5 points)
    Feb 27, 2014 8:37 AM in response to ViktorKh

    I hear that, I mean like I said I've never installed any antivirus software ever, I've tested the hibernation crash problem to see if it still occurs with all apps fully quit and it does so on that note I beleive it's not to do with apps  being open.

     

    It's quite a rare issue, in my opinion if it was due to mavericks then this thread would have been a thousand pages long within the space of week.

     

    I know loads of people using mavericks and using the same apps as me plus a whole bunch more who have never once had the hibernation crash.

     

    That's why my opinion is that the 'sleep failure' code in seeing in Console post-crash is hardware related. That's just my opinion from what I've heard from others who have the exact same issue and how it has been solved (I.E with replacement hardware).

     

    Personally I hope in completely wrong and 10.9.2 has fixed this as it would save me the hassle of asking this up with AppleCare.

  • by Filip Roose,

    Filip Roose Filip Roose Feb 27, 2014 10:06 AM in response to Kenny Wiess
    Level 1 (4 points)
    Feb 27, 2014 10:06 AM in response to Kenny Wiess

    Maverickx 10.9.2 update has not fixed the problem of the sleeping delay on my MacPro 6core 3.33 Ghz with Caldigit USB3.0 eSata card, ATI Radeon 5870 and OWC Mercury Extreme SSD.

  • by maxlaw01,

    maxlaw01 maxlaw01 Feb 27, 2014 8:10 PM in response to Kenny Wiess
    Level 1 (0 points)
    Feb 27, 2014 8:10 PM in response to Kenny Wiess

    I guess somehow the 10.9.2 fixed this problem on my Macbook Air 2013. It slept just now and I pressed the Return button right after 1 second. It woke up! hope it's really fixed

  • by arnoldxt,

    arnoldxt arnoldxt Feb 28, 2014 1:17 AM in response to maxlaw01
    Level 1 (0 points)
    Feb 28, 2014 1:17 AM in response to maxlaw01

    same here

    10.9,2 fixed exactly same problem on my MBA 2013!!

  • by dquillen2,

    dquillen2 dquillen2 Mar 1, 2014 11:25 AM in response to Kenny Wiess
    Level 1 (0 points)
    Mar 1, 2014 11:25 AM in response to Kenny Wiess

    Update did not fix issue for me. Have had SSD and logic board replaced, and applied 10.9.2 update.  This morning, after being closed for a bit, opened it up to a restart screen.  Error message said sleep/ wake failure.  Any other ideas out there?  I am sick of going to genius bar.

  • by iirish1959,

    iirish1959 iirish1959 Mar 2, 2014 5:05 AM in response to Kenny Wiess
    Level 1 (0 points)
    Mar 2, 2014 5:05 AM in response to Kenny Wiess

    I have the same problem.  Come on Apple!  Help!

  • by YeOldMacFan,

    YeOldMacFan YeOldMacFan Mar 2, 2014 5:25 AM in response to iirish1959
    Level 3 (738 points)
    Mac App Store
    Mar 2, 2014 5:25 AM in response to iirish1959

    If you are experiencing this problem in some form after updating your system to the latest OSX software then please notify Apple directly at http://www.apple.com/feedback/ and describe your problem.

     

    As has been said often in this forum, Apple does not monitor this forum regularly so we all need to provide feedback to them directly.

  • by Supreem,

    Supreem Supreem Mar 2, 2014 5:38 AM in response to YeOldMacFan
    Level 1 (5 points)
    Mar 2, 2014 5:38 AM in response to YeOldMacFan

    I was pretty hyped when I clicked that feedback link you kindly provided just now, however then I read "please note that we cannot respond to the comments you submit" and without a response I would generally lean towards the notion that they don't get read either haha maybe I'm wrong though

  • by Parre,

    Parre Parre Mar 2, 2014 8:41 AM in response to Parre
    Level 1 (15 points)
    Mar 2, 2014 8:41 AM in response to Parre

    6 days no crash since removing my AV-Program :)))

  • by Supreem,

    Supreem Supreem Mar 2, 2014 8:43 AM in response to Parre
    Level 1 (5 points)
    Mar 2, 2014 8:43 AM in response to Parre

    Good stuff mate, keep us updated especially if you hit the 2 week mark problem free!

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