Q: 2014 New Black Mac Pro Crashing
This is totally frustrating.
I have a new Mac Pro 2014, preconfigured in Apple Store with 64 GB RAM, 1 TB Flash, AMD FirePro D700 6144 MB graphics with 2 monitors (2560x1440) connected by thunderbolt.
After I installed all my applications, for example, Adobe CS6, the machine starts crashing randomly. It can be one hour or it can be 15 mins after restart.
I can be using Safari, or printing a Word document or just installing a new application and the screens will go black and then, chime and the machine restarts and back to the login screen.
I have called Apple Support 3 times and still the situation remains.
So far, I have
* Installed the Apple Update that addressed an SMC issue
* Updated to 10.9.2
* Disabled all Power Saving features
* Reset the SMC
Now I am running in safe mode for the last 15 mins and monitoring the situation.
Will a product specialise from Apple comment and advise?
Thanks.
More Info:
diagnostics:
Boot Mode: Normal
System diagnostics:
MagicanPaster 2014-02-28-083923 Peters-Mac-Pro.wakeups spin
MagicanPaster 2014-02-28-084704 Peters-Mac-Pro.wakeups spin
MagicanPaster 2014-02-28-085803 Peters-Mac-Pro.wakeups spin
MagicanPaster 2014-02-28-120804 Peters-Mac-Pro.wakeups spin
MagicanPaster 2014-02-28-121753 Peters-Mac-Pro.wakeups spin
MagicanPaster 2014-02-28-124246 Peters-Mac-Pro.wakeups spin
MagicanPaster 2014-03-01-095954 Peters-Mac-Pro.wakeups spin
aosnotifyd,diskarbitrationd 2014-02-28-090755 shutdownStall
aosnotifyd,diskarbitrationd 2014-02-28-090848 shutdownStall
installd,launchd 2014-02-26-193055 shutdownStall
User diagnostics:
SafariDAVClient 2014-02-26-175945 crash
sharingd 2014-02-27-203501 crash
sharingd 2014-02-27-203635 crash
Kernel messages:
Feb 28 09:12:58 ** GPU Hardware VM is enabled (multispace: enabled, page table updates with DMA: enabled)
Feb 28 09:17:34 SATA WARNING: IDENTIFY DEVICE checksum not implemented.
Feb 28 09:17:34 ** GPU Hardware VM is enabled (multispace: enabled, page table updates with DMA: enabled)
Feb 28 12:06:03 SATA WARNING: IDENTIFY DEVICE checksum not implemented.
Feb 28 12:06:03 ** GPU Hardware VM is enabled (multispace: enabled, page table updates with DMA: enabled)
Feb 28 12:16:06 SATA WARNING: IDENTIFY DEVICE checksum not implemented.
Feb 28 12:16:07 Previous Shutdown Cause: -2
Feb 28 12:16:07 ** GPU Hardware VM is enabled (multispace: enabled, page table updates with DMA: enabled)
Feb 28 12:40:15 SATA WARNING: IDENTIFY DEVICE checksum not implemented.
Feb 28 12:40:15 ** GPU Hardware VM is enabled (multispace: enabled, page table updates with DMA: enabled)
Mar 1 09:57:34 SATA WARNING: IDENTIFY DEVICE checksum not implemented.
Mar 1 09:57:34 ** GPU Hardware VM is enabled (multispace: enabled, page table updates with DMA: enabled)
Mar 1 10:15:51 SATA WARNING: IDENTIFY DEVICE checksum not implemented.
Mar 1 10:15:51 ** GPU Hardware VM is enabled (multispace: enabled, page table updates with DMA: enabled)
Mar 1 10:20:20 SATA WARNING: IDENTIFY DEVICE checksum not implemented.
Mar 1 10:20:20 Previous Shutdown Cause: -2
Mar 1 10:20:20 ** GPU Hardware VM is enabled (multispace: enabled, page table updates with DMA: enabled)
Extrinsic system jobs:
com.microsoft.office.licensing.helper
com.adobe.SwitchBoard
com.adobe.fpsaud
Extrinsic agents:
com.google.keystone.user.agent
launchd items:
/Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist
(com.adobe.AAM.Startup-1.0)
/Library/LaunchDaemons/com.adobe.fpsaud.plist
(com.adobe.fpsaud)
/Library/LaunchDaemons/com.adobe.SwitchBoard.plist
(com.adobe.SwitchBoard)
/Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist
(com.microsoft.office.licensing.helper)
Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist
(com.adobe.AAM.Scheduler-1.0)
Library/LaunchAgents/com.google.keystone.agent.plist
(com.google.keystone.user.agent)
Extrinsic loadable bundles:
/Library/Internet Plug-Ins/AdobeExManDetect.plugin
(com.AdobeExManDetectLib.AdobeExManDetect)
/Library/Internet Plug-Ins/AdobePDFViewer.plugin
(com.adobe.acrobat.pdfviewer)
/Library/Internet Plug-Ins/Flash Player.plugin
(com.macromedia.Flash Player.plugin)
/Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin
(com.microsoft.sharepoint.browserplugin)
/Library/Internet Plug-Ins/SharePointWebKitPlugin.webplugin
(com.microsoft.sharepoint.webkitplugin)
/Library/PreferencePanes/Flash Player.prefPane
(com.adobe.flashplayerpreferences)
/Library/ScriptingAdditions/Adobe Unit Types.osax
(No bundle ID)
Unsigned shared libraries:
/usr/lib/libtcl.dylib
/usr/lib/libtcl8.5.dylib
/usr/lib/libtk.dylib
/usr/lib/libtk8.5.dylib
Profiles: 0
User login items:
Depository
Bitdefender Virus Scanner
VMware Fusion Start Menu
DOCS
Restricted user files: 203
Font problems: 143
Elapsed time (s): 152
Mac Pro (Late 2013), OS X Mavericks (10.9.2)
Posted on Mar 1, 2014 12:55 AM