Gibox

Q: iPhone 5 rear camera is not working

My iPhone 5 rear camera is not working at all. It happened out of the blue and all the sudden I just see a blurried image that gets stuck. Can anyone help me, please?

iPhone 5, iOS 7.0.3

Posted on Nov 5, 2013 2:48 AM

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Q: iPhone 5 rear camera is not working

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  • by georg007,

    georg007 georg007 Feb 13, 2014 5:46 AM in response to Mayham006
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    Feb 13, 2014 5:46 AM in response to Mayham006

    i cannot leave it for 30 second i turns on automatic imediatly

  • by Caream,

    Caream Caream Feb 22, 2014 5:58 AM in response to Gibox
    Level 1 (0 points)
    Feb 22, 2014 5:58 AM in response to Gibox

    Hi guys I had the same problem. I reset all my settings and it's working.to do this go to settings/general/reset/reset all settings. Good luck

  • by sandyporky,

    sandyporky sandyporky Feb 25, 2014 7:19 AM in response to Gibox
    Level 1 (0 points)
    Feb 25, 2014 7:19 AM in response to Gibox

    good day

    I recently bought my iphone and i have the same problem my rear camera turns purple with streaks and froze. After i restart it works and after long hours of standing the same problem happens again. Can apple do anything about this problem?

  • by cransleben,

    cransleben cransleben Mar 2, 2014 11:28 PM in response to Mayham006
    Level 1 (0 points)
    Mar 2, 2014 11:28 PM in response to Mayham006

    Thank you so much! This worked for my phone too. I had tried to do a hard reset but like you said, just turn it off for 30 seconds and turn it back on and ta da...back to normal.

  • by cransleben,

    cransleben cransleben Mar 2, 2014 11:30 PM in response to georg007
    Level 1 (0 points)
    Mar 2, 2014 11:30 PM in response to georg007

    When you hold down the lock and home button only hold it down until the phone turns off. Do not hold it down until the apple pops up. :)

  • by Johnnoza,

    Johnnoza Johnnoza Mar 23, 2014 10:03 AM in response to Gibox
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    Mar 23, 2014 10:03 AM in response to Gibox

    Have had same problem with camera app freezing and splitting screen into 2 solid colours Apple replaced it as its a hardware issue and then 1 week later got same issue again with iphone 5 that was a replacement unit - took it back to the istore a second time where istore wanted to blame me and i said to them you replaced it and i have same problem so bloody fix it or supply a brand new device and not a refurbished one as its still under full warranty as i have only had the phone 5 months - so quite unhappy with apple at the moment so the next 2 weeks will tell what happens as where i am it takes apple 2 weeks to give phone back after repairs

  • by AGrove26,

    AGrove26 AGrove26 Mar 24, 2014 5:17 AM in response to Gibox
    Level 1 (0 points)
    Mar 24, 2014 5:17 AM in response to Gibox

    I've got a brand new iphone, probably about a week old and I'm suffering with the same problem. Black screen on the camera and all of its apps including facetime. I have checked restrictions and they're off, I have reset all my setttings and also erased my content settings a couple of times as well but it still doesn't work.

    Thinking I may have to take it back to apple again

  • by TechtraTA,

    TechtraTA TechtraTA Mar 25, 2014 10:41 AM in response to Gibox
    Level 1 (0 points)
    Mar 25, 2014 10:41 AM in response to Gibox

    This recently happend to my iPhone 5 and i went through all of the steps indicated by Apple above and it did not do anything. 

     

    I am getting very frustraded with Apple of late and now really considering going with the new Samsung S5 when it comes out in a couple of weeks.

  • by WtHongkong,

    WtHongkong WtHongkong Apr 1, 2014 8:15 AM in response to Gibox
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    Apr 1, 2014 8:15 AM in response to Gibox

    My solution discovered completely by accident today - I turned voice over on, and then turned it off - my rear camera woke up too!

  • by Barry Shell,

    Barry Shell Barry Shell Apr 3, 2014 6:59 PM in response to WtHongkong
    Level 1 (5 points)
    Apr 3, 2014 6:59 PM in response to WtHongkong

    To WtHongkong: YOUR SOLUTION WORKED! Incredible. How weird is this? Too bad Steve Jobs died. I cannot see this craziness happening if he was still alive.

  • by askpearl,

    askpearl askpearl Apr 6, 2014 2:06 PM in response to WtHongkong
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    Apr 6, 2014 2:06 PM in response to WtHongkong

    @WtHongkong--It worked perfectly.  Turning Voiceover on and off cleared up both the sometimes non-functioning rear camera and/or the Camera app software - an easy fix and it saved me a 100 mile trip to the apple store.  Thanks a million!

  • by Barry Shell,

    Barry Shell Barry Shell Apr 6, 2014 2:51 PM in response to Gibox
    Level 1 (5 points)
    Apr 6, 2014 2:51 PM in response to Gibox

    removed

  • by 2metiger,

    2metiger 2metiger Apr 9, 2014 10:06 AM in response to Gibox
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    Apr 9, 2014 10:06 AM in response to Gibox

    Where is the Voice Over? Mine is still not working after the other suggestions above. Thanks!

  • by askpearl,

    askpearl askpearl Apr 9, 2014 10:27 AM in response to 2metiger
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    Apr 9, 2014 10:27 AM in response to 2metiger

    You'll find it under Settings -> General --> Accessibility.  Be aware that this changes the way the phone handles touch commands.

     

    FYI  This procedure fixed the camera software for 2 days, but today it's not working again.  Flipping Voiceover on and off does nothing.  Seems like a software problem. 

  • by Farzad.trojan,

    Farzad.trojan Farzad.trojan Apr 11, 2014 3:53 PM in response to Gibox
    Level 1 (0 points)
    Apr 11, 2014 3:53 PM in response to Gibox

    Hi guys.

     

    I have same problem with my iphone 5s. i have black screen when camera app is launch.

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