HT201444: If you see error 9, 4005, 4013, or 4014 when you restore your iOS device

Learn about If you see error 9, 4005, 4013, or 4014 when you restore your iOS device
Rhiannon80
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Q: keep getting error code 4013 after updating my phone

After updating to latest ios update my phone wouldnt switch on and had the itunes symbol displayed.  itunes recommended that i do a factory update and keeps coming up with error code 4013 and phone will not come out of recovery mode

iPhone 4S, iOS 7.0.6

Posted on Mar 3, 2014 3:01 PM

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Rhiannon80

Q: keep getting error code 4013 after updating my phone

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  • by mario49,

    mario49 mario49 Mar 5, 2014 10:50 AM in response to Rhiannon80
    Community Specialists
    Mar 5, 2014 10:50 AM in response to Rhiannon80

    Hello Rhiannon80,

     

    Thank you for using Apple Support Communities.

    For more information, take a look at:

     

    Resolve specific iTunes update and restore errors

    http://support.apple.com/kb/ts3694#USB

     

    Check USB connections

    If there’s an issue with the USB port, cable, dock, or hub, or if the device becomes disconnected during restore, try troubleshooting the USB connection, then troubleshooting your security software.

    Common errors: 13, 14, 1600-1629, 1643-1650, 2000-2009, 4000, 4005, 4013, 4014, 4016, “invalid response”, and being prompted to restore again after a restore completes.

    To narrow down the issue, you can also change up your hardware:

    • Use another USB cable.
    • Plug your cable into a different USB port on your computer.
    • Try a different dock connector (or no dock).
    • Add (or remove) a USB hub between your device and computer.
    • Connect your computer directly to your Internet source, with no routers, hubs, or switches.

    If you see your error after changing your USB connections, continue to the next section to troubleshoot your hardware.

     

     

    Have a nice day,

    Mario