acmattos

Q: Apple TV with wireless apple bluetooth keyboard do not work, why ?

can anyone help me ?

Posted on Mar 4, 2014 6:40 AM

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Q: Apple TV with wireless apple bluetooth keyboard do not work, why ?

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  • by Saito_Chikara,

    Saito_Chikara Saito_Chikara Mar 4, 2014 6:42 AM in response to acmattos
    Level 1 (120 points)
    Mar 4, 2014 6:42 AM in response to acmattos

    Thanks for posting your question!

     

    There can be any number of reasons a device isn't working... Let's start here:

     

    What generation of Apple TV do you have?

    Is Bluetooth turned on, on the Apple TV?

    Does the Keyboard have fresh batteries?

    Have you gone through the Syncing process yet?

    Does the Keyboard work when paired to a computer or iPad?

  • by acmattos,

    acmattos acmattos Mar 4, 2014 7:23 AM in response to Saito_Chikara
    Level 1 (0 points)
    Mar 4, 2014 7:23 AM in response to Saito_Chikara

    Thanks for you post, Saito.

     

    What generation of Apple TV do you have?

    • MODEL: MD199BZ/A
    • SERIAL NUMBER: C07HWV9RDRHN
    • APPLE TV SFTW: 6.02(6646.81.1)

     

    Is Bluetooth turned on, on the Apple TV? YES

     

    Does the Keyboard have fresh batteries? YES

     

    • Wirelesse kbd model: A1255  - Rated 4.5 V DC - FCC ID BCGA 1255

     

    Have you gone through the Syncing process yet? YES

     

    Does the Keyboard work when paired to a computer or iPad? YES

     

    Thanks in advance for your answer.

     

    Antonio

  • by diesel vdub,

    diesel vdub diesel vdub Mar 4, 2014 9:09 AM in response to acmattos
    Level 7 (22,030 points)
    Mar 4, 2014 9:09 AM in response to acmattos

    Keep in mind that the keyboard cannot be connected to another device while attempting to pair with the ATV.  It will only connect with one device at a time.

  • by Saito_Chikara,

    Saito_Chikara Saito_Chikara Mar 4, 2014 9:22 AM in response to acmattos
    Level 1 (120 points)
    Mar 4, 2014 9:22 AM in response to acmattos

    Hmm, seems like The Keyboard is fine, so the issue must lie with the Apple TV.

     

    Try this:

     

    1. Hold Menu + Down on the Apple TV remote for ~10 seconds. this will restart the Apple TV and clear it's RAM buffers. Re-Pair the Keyboard and test it again.

     

    IF that doesn't work,

     

    2. Reset all settings on the Apple TV

    Settings > General > Reset > Reset all Settings

    Go through, re-set up and re-sync the Keyboard.

     

    If that fails, the Apple TV OS may not be communicating with the Bluetooth card.

     

    3. Restore the Apple TV through iTunes

    Connect the Apple TV to your computer Via Micro-USB, and Restore it. Re-setup, and pair the keyboard.

     

    If all else fails, then there may be a problem with the BlueTooth card on the Apple TV and would recommend going into a store at that point.

  • by acmattos,

    acmattos acmattos Mar 4, 2014 10:17 AM in response to diesel vdub
    Level 1 (0 points)
    Mar 4, 2014 10:17 AM in response to diesel vdub

    I know that.

  • by acmattos,

    acmattos acmattos Mar 5, 2014 5:35 AM in response to Saito_Chikara
    Level 1 (0 points)
    Mar 5, 2014 5:35 AM in response to Saito_Chikara

    The problem is: The original Apple Wireless Keyboard (2003), that features a white case and uses four AA batteries, is not compatible. (http://support.apple.com/kb/HT5633).

  • by Saito_Chikara,

    Saito_Chikara Saito_Chikara Mar 5, 2014 7:26 AM in response to acmattos
    Level 1 (120 points)
    Mar 5, 2014 7:26 AM in response to acmattos

    Well then, there you go. Keyboard isn't compatible.

  • by Deadphish42,

    Deadphish42 Deadphish42 Mar 24, 2014 1:13 PM in response to Saito_Chikara
    Level 1 (0 points)
    Mar 24, 2014 1:13 PM in response to Saito_Chikara

    I'm having the same problem using a apple keyboard that came with a late 2013 iMac. It has been unpaired from the iMac. I tested it by trying to pair it to a iPad2 and it worked no problem. I then unpaired air from the iPad and tried to pair it with a Gen2 and Gen3 Apple TV in both instances it sees the keyboard but will not pair.

     

    Am I doing something wrong?

     

    Thanks,

    Aaron