Dissonance

Q: "Check for Updates" vs Download iTunes from web

Hello collective wisdom!

 

I think my question should be easy to answer. I'm helping my mom fix an issue with her computer in CA, but I'm in SD so there's only so much I can do.

 

She's trying to install some books on her iPad and iPhone via iTunes on her PC. She has iTunes 8, but needs a more recent version. When she runs "Check for Updates" in iTunes, she gets the error that the iTunes server could not be contacted. I have already trouble shooted this error, but we cannot fix it because she does not know her admin password. My dad purchased the computer for her at Best Buy, which is two hours from where they live, and she doesn't want to pay $30 to have them fix it anyway. (I think the computer is running Win7, but it may be Vista.)

 

I could figure this out if I were there, but I probably won't be back in CA for at least a couple years. My question is simple... Will installing iTunes from http://www.apple.com/itunes/download/ over her existing install fix the problem? If yes, will her music library be intact on the new install?

 

Thanks a bunch!

Paul

Posted on Feb 23, 2014 5:37 PM

Close

Q: "Check for Updates" vs Download iTunes from web

  • All replies
  • Helpful answers