Q: I am trying to access my purchased TV shows on the Apple TV. It is saying that it cannot access itunes at this time. W ... I am trying to access my purchased TV shows on the Apple TV. It is saying that it cannot access itunes at this time. What can I do to correct? more
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Helpful answers
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Mar 6, 2014 12:53 PM in response to Msk5speedby jason269,Hello, Msk5speed.
Thank you for visiting Apple Support Communities.
Sometimes a simple power cycle of your Apple TV and router can resolve this issue. If those steps do not resolve the issue, take a look at the attached two sections below.
Check the connections and inputs
- Make sure the cables between your Apple TV and TV are connected properly.
- Securely connect the power cords for your Apple TV and TV to a working power source.
- Turn on your TV and switch it to the correct input.
- Restart your Apple TV.
If the issue persists, see the steps related to your issue below.
Troubleshoot network issues
- Troubleshoot Wi-Fi networks and connections.
- Switch between wired and wireless networks.
Apple TV: Basic troubleshooting
http://support.apple.com/kb/HT6106
Cheers,
Jason H.
