HT204621: Troubleshooting wireless mouse and keyboard issues

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TonySempertegui

Q: Very Frequent "Connection Lost" issues on Bluetooth Mouse

I can not get any work done with so many interruptions after the mouse stops working.

I know it is not a battery problem because I just changed the old ones thinking they were the problem source, but definetly they are not.

I am starting to think that is something wrong with the device.

Does anyone has any tips or suggestions on how to make it perform the way it should?

Thanks

MacBook Pro, OS X Mavericks (10.9.1)

Posted on Mar 6, 2014 8:17 PM

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Q: Very Frequent "Connection Lost" issues on Bluetooth Mouse

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  • by seventy one,

    seventy one seventy one Mar 7, 2014 12:24 AM in response to TonySempertegui
    Level 6 (15,185 points)
    Peripherals
    Mar 7, 2014 12:24 AM in response to TonySempertegui

    Hello Tony,

     

    Despite your insistance otherwise, what you report are symptoms of  battery failure or faulty connections.   If you have no sign of a green  light or if it flickers  ...

     

    Turn off the mouse.

    Remove the batteries from the battery compartment.

    Examine  and clean if necessary the connection points in the compartment, look  specifically for signs of white powder or corrosion.

    Insert two new quality batteries in the compartment and close the cover.

    Turn on the mouse.

    If you have a steady green light you are ready to GO.

     

    Rechargeable battery strength level reports are often inaccurate and the regular batteries, if bought in a promotion or discount store, are often below standard and carry a depleted charge.

     

    If you can follow my suggestions as written, please let us know the outcome.