Why is my iPhone not receiving SMS from other iPhone/iOS devices (ie. iMessage) when I'm away from WIFI? BEYOND FRUSTRATED!!!!

Okay,


I've been dealing with this for 8 months now, and after 2 hours on the phone with tech spt, and anther hour last night. no resolution.


The sit:


I am able to transmit SMS from my iPhone to other iPhone/iOS devices, and they receive


I am NOT able to receive SMS from those same devices when I am away from internet (either WIFI or DATA)


I can confirm this, as I receive their replies through iMessage on my MacBook (again, when I send SMS from my iPhone).


***!!!!?


I have been through all the checks/balances, did this http://support.apple.com/kb/TS2755?viewlocale=en_US&locale=en_US complete, this http://support.apple.com/kb/ts5185?viewlocale=en_US is not relevant, as I have an apple device (but I did it any way for S. & giggles)


Final step was to restore as new, try it. It worked, so I restored (both from iCloud and from iTunes on the computer). Worked once, then failed.


So, had to restore as new again (as tech spt deduced the back ups were corrupted)


Worked once as it should, the defecated the bed on me. So, I"m led to believe two things


  1. My Back ups are not corrupted (as I have the same issue with a "New" phone set up)
  2. My patience levels are not where I thought they were.


I need to get SMS from other iPhone users when I'm not connected to internet- like the mother of my children.


HELP!!!

Posted on Mar 8, 2014 11:18 AM

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Mar 8, 2014 11:32 AM in response to MikiP

I am NOT able to receive SMS from those same devices when I am away from internet (either WIFI or DATA)

iMessage or SMS/MMS?


To exchange iMessages requires the iPhone having an internet connection via an available wi-fi network or cellular data or internet network.


To exchange SMS requires a cellular connection since SMS is exchanged over the same network as calls. MMS with the iPhone requires a cellular data or internet connection.

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Mar 8, 2014 11:34 AM in response to MikiP

Under Settings > Messages if the people trying to send you a message, such as the mother of your children do not have the Send as SMS button turned On they will not be able to send you an iMessage while you do not have a data connection.

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Mar 8, 2014 2:47 PM in response to Allan Sampson

SMS. Deggie, had them check that. After a lengthy discussion with Senior Tech advisor, it appears it is iMessage/Face Time server (they are the same) issue, which will strong arm those into purchasing Data if they use iMessage over multiple devices, as the server registers the phone number associated with apple ID. Not impressed. I put what I've learned here in a simliar thread


https://discussions.apple.com/thread/3688802?answerId=17416082022#17416082022


and this is what I've put in apple.com/feedback


"iMessage requires internet. SMS does not. iMessage/FaceTime auto logs phone numbers to the iMessage/Facetime server (it's the same server as I've come to learn), this means that when iMessage/Face Time is turned on anyone sending a message through the server to me will only be sent as an iMessage- not when I'm not connected to internet, meaning I will not receive the message as an SMS by default, when I have another device using iMessage (such as MacBook) logged in.



This feature is a problem for me, bottom line, in that iMessage strong arms the consumer (me) into having to buy a data plan that they either do not want, or do not need."

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Mar 8, 2014 3:17 PM in response to MikiP

as the server registers the phone number associated with apple ID.


Only with the iPhone which in turn makes the iPhone's phone number available when activating iMessage with the Messages app on a Mac and on other iOS devices so iMessages can be synced and exchanged with the phone number on each Mac or iOS device registered with the same Apple ID.


The iPhone is designed to have cellular data access and the same with any other smart phone. The applied long before iMessage was available and cellular data with the iPhone is required for MMS and for downloading visual voicemail messages.


Log out of your Apple ID with iMessage and FaceTime on the iPhone since this is a problem for you. This should remove the iPhone's phone number from being available with iMessage and FaceTime on your Mac but may require logging out of your Apple ID and logging back in with the Messages app and FaceTime on your Mac after logging out of your Apple ID with iMessage and FaceTime on your iPhone.

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Mar 8, 2014 4:17 PM in response to MikiP

Another reason you should be using a "dumb" phone instead since an iPhone is designed and intended to have cellular data access and the same with any other smart phone.


Do as provided which should remove your iPhone's phone number from being accessible with the Messages app on your Mac and allow you to exchange iMessages with your Apple ID email address only on your Mac and the same with FaceTime.

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Mar 8, 2014 4:30 PM in response to Allan Sampson

"Another reason you should be using a "dumb" phone instead since an iPhone is designed and intended to have cellular data access and the same with any other smart phone." "Do as provided"


Quite frankly, no, I (nor anyone else in my situation) shouldn't be using a dumb phone, and I find your comment elitist and your tone condenscending. I use my "Smart" phone in a manor that suits me, the end user, not one in which a set of corporations wants me to. There are other features (such as a high resolution camera) I enjoy using to take photographs and videos. Apps which I use for a number of things which do not require data/internet. This product and service provider worked fine for me 8 months ago, and now I am dealing with a problem which limits the communication to the parameters set forth by said corporations in the interest of themselves- not the consumer.


Your solution "as provided" is one in which I already received, conducted with Apple Tech support. I believe I stated that.


Again, thank you for your input.

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Mar 8, 2014 4:44 PM in response to MikiP

The iPhone is designed and intended to have cellular data access which is the same for any other smart phone, which I venture to say 99.99 percent of iPhone users and other smart phone users throughtout the world make use of.


Your solution "as provided" is one in which I already received, conducted with Apple Tech support. I believe I stated that.


You stated you did as I provided where?


What I provided was disable iMessage or log out of your Apple ID with iMessage on your iPhone since you want to use your iPhone for SMS only and leave it disabled there. Follow this by logging out of your Apple ID with the Messages app on your Mac followed by logging back in which should remove your phone number from being available with the Message app on your Mac allowing you to exchange iMessages with your Apple ID email address only on your Mac. The same with FaceTime.

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Oct 16, 2014 2:26 AM in response to MikiP

I have this exact problem. I have a data plan in the UK but whilst I am out of country, I do not have access to this and do not need to buy extra data - happy to receive emails etc whilst abroad when I have a wifi connection.


I do not want to switch off iMessage - I am new to that game and appreciating some of its features.


So why are iMessages not automatically being received by me as SMS when my phone does not have a 3G or wifi connection?


In settings new messages are sent by my number

Messages are received by number and my apple ID address.


Have you found a solution?


Is it frankly just easier to turn iMessages off altogether

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Oct 16, 2014 2:46 AM in response to elev8me

So why are iMessages not automatically being received by me as SMS when my phone does not have a 3G or wifi connection?


Because iMessage is not SMS. It carries messages over the data channel. you can only receive iMessages when connected to either WiFi or the cellular data network.


Be sure people sending you messages when you are away are using your mobile number and have turned on the option to send those messages as SMS if iMessage is not available. They should look in Settings > messages > Send as SMS.

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Oct 16, 2014 4:08 AM in response to Alfred DeRose

Thanks Alfred,


I was was under the impression that if my phone was not connected to wifi or 3G an sms would be sent instead. I am sure I have tread this somewhere and the opening post here seems to suggest this.


Am I right in saying that this is not possible.


In a test using my iPad to send an iMessage to my number, it was received only by my iPad, not the phone.


Should I therefore remove my number from being available for imessaging. Will I still have the ability to send iMessages on my iPad and iMac and iPhone (when iI have wifi of course)


All help gravely appreciated. I think I am beginning to appreciate the limitations of iMessage

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Why is my iPhone not receiving SMS from other iPhone/iOS devices (ie. iMessage) when I'm away from WIFI? BEYOND FRUSTRATED!!!!

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