HT203345: iTunes: Downloading iTunes for Windows using Internet Explorer

Learn about iTunes: Downloading iTunes for Windows using Internet Explorer
Caitibooxoxo
Level 1 (0 points)

Q: I keep trying to download Itunes to my windows pc and I'm recieveing an error message that Apple Application support not installed. How to I fix this problem?

Every time I go and install itunes, i recieve an error message stating that "Apple application support was not found." Error 2 and keeps redirecting me to uninstall and reinstall itunes. Every time i do this, the same error message pops up. PLEASE HELP!

Windows 7

Posted on Mar 8, 2014 6:49 PM

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Caitibooxoxo

Q: I keep trying to download Itunes to my windows pc and I'm recieveing an error message that Apple Application support not installed ... more

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  • by b noir,

    b noir b noir Mar 8, 2014 6:58 PM in response to Caitibooxoxo
    Level 9 (72,124 points)
    Mar 8, 2014 6:58 PM in response to Caitibooxoxo

    With the Error 2, let's try a standalone Apple Application Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of the issue.

     

    Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:

     

    http://www.apple.com/itunes/download/

     

    Download and install the free trial version of WinRAR suitable for your PC (there's a 32-bit Windows version and a 64-bit Windows version):

     

    http://www.rarlab.com/download.htm

     

    Right-click the iTunesSetup.exe (or iTunes64Setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").

     

    Go into the folder and doubleclick the AppleApplicationSupport.msi to do a standalone AAS install.

     

    Does it install properly for you? If so, see if iTunes will launch without the error now.

     

    If instead you get an error message during the install, let us know what it says. (Precise text, please.)