jeanpierre1905

Q: I can not restore because I can not turn off Find my Iphone

Hello,

 

I'm using iphone 5 with ios 7. I just upgraded ios 7 today. after upgrade I realised that passcode was activated before upgrade I was not using that feature. I forgot my passcode so I got my phone disabled for a while. I searched the discussions and saw that I need to restore and then restore from back up to have the passcode to disable. When I try to restore my phone I got the below message:

 

Find My iPhone must be turned off before “Jean” can be restored.

Go to iCloud Settings on your iPhone and turn off Find My iPhone before restoring your iPhone.

 

I can not turn off Find my Iphone because my phone locked and I forgot the passcode.

 

Anyone can help?

iPhone 5, iOS 7

Posted on Sep 21, 2013 8:46 AM

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Q: I can not restore because I can not turn off Find my Iphone

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  • by kienberr_anilao,

    kienberr_anilao kienberr_anilao Mar 6, 2014 11:26 AM in response to KDFriendly
    Level 1 (0 points)
    Mar 6, 2014 11:26 AM in response to KDFriendly

    i just like to know if puting the device on a dfu mode will also be tracked the location using find my iphone??thanks

  • by Most confusing username,

    Most confusing username Most confusing username Mar 9, 2014 3:41 AM in response to jeanpierre1905
    Level 1 (0 points)
    Mar 9, 2014 3:41 AM in response to jeanpierre1905

    have the same problem.. managed to restore via dfu mode.. but now its asking for  apple id and i cant remember te password neither the security questions and my email has been inactive now i cant use my phone because i cant activate it without the apple id

  • by Most confusing username,

    Most confusing username Most confusing username Mar 9, 2014 3:46 AM in response to kienberr_anilao
    Level 1 (0 points)
    Mar 9, 2014 3:46 AM in response to kienberr_anilao

    unfortunately it cant be tracked as it cant connect to the Internet in dfu mode

  • by tvchopper,

    tvchopper tvchopper Mar 10, 2014 10:37 PM in response to KDFriendly
    Level 1 (0 points)
    Mar 10, 2014 10:37 PM in response to KDFriendly

    Excellent work, KDFriendly.

     

    Your advice was the only useful post in the flurry of "me-too", "mebbe-thisll-work" and general panic and confusion.

    I often ask myself why it is that smart users have to supply fellow users with the definitive answer.  I'm guessing that the answer is that it saves Apple a bomb writing and maintaining decent documentation, but it is annoying.

     

    And before somebody ascends the high-horse about me being a Apple-hater: I live in a 2 person house-hold and between us we have 2 iphones, 2 ipads and 5 Macs (don't ask...)

     

    Thanks!

  • by michikru,

    michikru michikru Mar 15, 2014 10:28 AM in response to creative-user-name
    Level 1 (0 points)
    Mar 15, 2014 10:28 AM in response to creative-user-name

    Thank You so much, you saved my day!!! thank you thank you thank you I was going NUTS!!! Really thanks for takin the time to help strangers! I hope all in your life is just fantastic!

  • by michikru,

    michikru michikru Mar 15, 2014 10:46 AM in response to tomerbar
    Level 1 (0 points)
    Mar 15, 2014 10:46 AM in response to tomerbar

    thank you so much, this solved my issue, thanks again for taking your time and sharing this info!!! my hero!

  • by joshmilne112,

    joshmilne112 joshmilne112 Apr 23, 2014 9:41 PM in response to tomerbar
    Level 1 (0 points)
    Apr 23, 2014 9:41 PM in response to tomerbar

    i hate apple now its been a month since i last used my ipad and just before then i changed my password. I booked a apointment for the apple store. this just saved me a trip to the apple store for some  they put me through to use something i payed for. (i love my ipod because if i get the password wrong it locks it helps me get into it with my email not just locks me out whanting me to put somthing i dont know into it)

     

     

    <Edited by Host>

  • by Wizzhorse,

    Wizzhorse Wizzhorse May 2, 2014 11:12 PM in response to creative-user-name
    Level 1 (0 points)
    May 2, 2014 11:12 PM in response to creative-user-name

    I have done this I found it in the icloud and deleted it but the phone keeps telling me to go to icloud on the phone and turn it off!!!!!!!!!!!!!!!!!!2 days I've been trying Ive reset it 3 times

  • by BingoBingoBingoBingo,

    BingoBingoBingoBingo BingoBingoBingoBingo May 20, 2014 3:19 PM in response to jeanpierre1905
    Level 1 (0 points)
    May 20, 2014 3:19 PM in response to jeanpierre1905

    I needed to do a restore from backup on my iPhone 5 and I know all the security passwords and iTunes passwords. But even after removing it from my iCloud find my iPhone devices, I found that I could not turn off "Find My IPhone" on the iPhone in Settings (it was greyed out).

     

    As it turns out, when I first got this phone I had read an article on security settings and had set a Restriction to not allow changes to the Location Services settings (of which the toggle for Find my iPhone is one).

     

    Go to Settings > General > Restrictions and enter your 4-digit security code. Scroll down to "require password for purchases" and if there is a little padlock there hi "Location Services" and then "allow changes" to disable the restriction against allowing changes to the find my iPhone setting. Then go into Settings > Privacy > Location Services and toggle off the Find my iPhone for this phone. With is finally off, I was able to connect to iTunes and restore from a backup. I then went back and enabled Find My iPhone again on the phone and on on iCloud

  • by TuxedoCow,

    TuxedoCow TuxedoCow May 20, 2014 9:21 PM in response to jeanpierre1905
    Level 1 (0 points)
    May 20, 2014 9:21 PM in response to jeanpierre1905

    When i erase my ipod on the iCloud website it says "This iPod will be erased when it connects to the internet" but i forgot my password and i dont know how to connect to the internet with out knowing the password someone please help me!

  • by Xan Bar,

    Xan Bar Xan Bar May 29, 2014 7:08 AM in response to KDFriendly
    Level 1 (0 points)
    May 29, 2014 7:08 AM in response to KDFriendly

    You're awesome. Thanks! Concise and easy. Thank you. X

  • by enercida,

    enercida enercida May 29, 2014 7:18 AM in response to KDFriendly
    Level 1 (0 points)
    May 29, 2014 7:18 AM in response to KDFriendly

    question, iphone was disabled via find my phone (its my phoneI thought I lost it) then I tried to follow the above steps with no luck system first pops up as {do you want to allow this computer to access information on "Kathy's iPhone"? I press continued . Then it states to allow access please respone to your iphone that is Locked(forgotten password) and disabled. message on phone states connect to itunes.. @KDFriendly

  • by pastorbeasley,

    pastorbeasley pastorbeasley Jun 5, 2014 9:05 AM in response to jeanpierre1905
    Level 1 (0 points)
    Jun 5, 2014 9:05 AM in response to jeanpierre1905

    Put in DFU mode and restore

  • by deggie,

    deggie deggie Jun 5, 2014 12:36 PM in response to pastorbeasley
    Level 9 (54,676 points)
    iPhone
    Jun 5, 2014 12:36 PM in response to pastorbeasley

    That won't work.

  • by pastorbeasley,

    pastorbeasley pastorbeasley Jun 6, 2014 6:58 AM in response to deggie
    Level 1 (0 points)
    Jun 6, 2014 6:58 AM in response to deggie

    it worked for me

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