Drewli77

Q: Mail Can't Open & com.apple.internetaccount process hogging 100% CPU

Desperately seeking answers after Mavericks install..

 

My mail crashed and now won't open at all. I've tried most (if not all) the suggestions posted by others.  Haven't tried deleting and reinstalling mail yet, as this will be my last resort since I have a work account in it that is not on IMAP.

 

And another troubling issue is my macbook's fan is going crazy and feels like its overheating.

Looking at "Activity Monitor" I see a process "com.apple.internetaccounts" that is taking 100% CPU and 1.6GB of memory!!

No idea what this process is and can't seem to quit it.

 

PLEASE HELP!!! Thanks in advance

 

 

Using EtreCheck, pls see below report:

 

Hardware Information:

          MacBook Air (13-inch, Mid 2012)

          MacBook Air - model: MacBookAir5,2

          1 1.8 GHz Intel Core i5 CPU: 2 cores

          4 GB RAM

 

Video Information:

          Intel HD Graphics 4000 - VRAM: 1024 MB

 

System Software:

          OS X 10.9 (13A603) - Uptime: 0 days 0:11:45

 

Disk Information:

          APPLE SSD SM256E disk0 : (251 GB)

                    EFI (disk0s1) <not mounted>: 209.7 MB

                    Macintosh HD (disk0s2) /: 250.14 GB (59.72 GB free)

                    Recovery HD (disk0s3) <not mounted>: 650 MB

 

USB Information:

 

 

 

 

 

 

FireWire Information:

 

Thunderbolt Information:

          Apple Inc. thunderbolt_bus

 

Kernel Extensions:

 

Problem System Launch Daemons:

 

Problem System Launch Agents:

          [loaded] com.paragon.NTFS.trial.plist

          [loaded] com.paragon.NTFS.upd.plist

 

Launch Daemons:

          [loaded] com.adobe.fpsaud.plist

          [loaded] com.adobe.SwitchBoard.plist

          [loaded] com.microsoft.office.licensing.helper.plist

          [loaded] net.sourceforge.MonolingualHelper.plist

 

Launch Agents:

          [not loaded] com.adobe.AAM.Updater-1.0.plist

          [loaded] com.hp.messagecenter.launcher.plist

 

User Launch Agents:

          [loaded] com.adobe.ARM.df0ab5bbe6f698196fcc21e3c1e66dcb758bd911f4d637272d9d8109.plist

          [loaded] com.google.keystone.agent.plist

 

User Login Items:

          None

 

3rd Party Preference Panes:

          Flash Player

          Language Aid

          MagicPrefs

          Paragon NTFS for Mac ® OS X

 

Internet Plug-ins:

          AdobePDFViewer.plugin

          AdobePDFViewerNPAPI.plugin

          CMBSecurity.plugin

          Default Browser.plugin

          Flash Player.plugin

          FlashPlayer-10.6.plugin

          JavaAppletPlugin.plugin

          nplastpass.plugin

          QuickTime Plugin.plugin

          SharePointBrowserPlugin.plugin

          Silverlight.plugin

 

User Internet Plug-ins:

          aliedit.plugin

          Google Earth Web Plug-in.plugin

          QQMail.plugin

          QQMail.plugin

          txftn.plugin

          RealPlayer Plugin.plugin

          txftn.plugin

 

Bad Fonts:

          None

 

Top Processes by CPU:

             100%          com.apple.internetaccounts

               4%          WindowServer

               4%          com.apple.WebKit.WebContent

               2%          EtreCheck

               1%          Safari

               1%          Activity Monitor

               0%          fontd

               0%          hidd

               0%          sysmond

               0%          aosnotifyd

 

Top Processes by Memory:

          1.62 GB            com.apple.internetaccounts

          180 MB             com.apple.IconServicesAgent

          143 MB             com.apple.WebKit.WebContent

          111 MB             Safari

          49 MB              Dock

          45 MB              WindowServer

          37 MB              mds_stores

          37 MB              Activity Monitor

          33 MB              Finder

          25 MB              com.apple.WebKit.Networking

 

Virtual Memory Statistics

          35 MB              Free RAM

          1.51 GB            Active RAM

          1.48 GB            Inactive RAM

          587 MB             Wired RAM

          252 MB             Page-ins

          840 KB             Page-outs

MacBook Air

Posted on Oct 24, 2013 2:47 AM

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Q: Mail Can't Open & com.apple.internetaccount process hogging 100% CPU

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  • by cavenewt,

    cavenewt cavenewt Mar 10, 2014 10:52 AM in response to Drewli77
    Level 2 (349 points)
    Mar 10, 2014 10:52 AM in response to Drewli77

    No need to use Terminal, which can be intimidating for people who are unfamiliar with it.

     

    To access your invisible Library folder in Mountain Lion and Mavericks (and possibly Lion), hold down the Option key and pull down the Finder's Go menu. You will be able to see and choose Library.

  • by cavenewt,

    cavenewt cavenewt Mar 10, 2014 11:05 AM in response to mrsfuss
    Level 2 (349 points)
    Mar 10, 2014 11:05 AM in response to mrsfuss

    Did you get your Mac used? If so, did it come with Mavericks on it? Because that copy of Mavericks can be linked to the previous owners Apple ID, if they are the one who downloaded it.

     

    At any rate, try this: cancel out of that login window. In the App Store, click on the Featured button at the top of the window. On the right-hand side, under Quick Links, click on "welcome [name]", or Account directly under that. Does the resulting login window have a Sign Out button? If so, click on Sign Out and try to log in using your own Apple ID.

     

    If you do succeed in that, try downloading the Mavericks updater again. It still may insist on that other person's Apple ID password.

     

    If so, you can always go to Apple's website and download the manual updater.

    http://support.apple.com/kb/DL1726?viewlocale=en_US&locale=en_US

     

    You will need to download it, then mount the resulting dmg, then run the installer that's inside the dmg. No username or password for your Apple ID is required, just your Mac account password to authorize the install.

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