HT5824: Reset iCloud Documents & Data

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Garfield52

Q: I moved from Singapore to Hong Kong.

I moved from Singapore to Hong Kong.

Therefore I had to change my e-mail and to avoid this in the future Iuse a yahoo account.

On my mac pro all is ok and the changes went well but on my iPhone and iPad still the 'old' e-mail I used in Singapore appears.

also when the menu appears for sign in on both devices it shows the 'old' e-mail and even I try to sign in with the right old password I cant get in and m menu appears again and again!!

Any help and suggestions??

Thanks SK

Posted on Mar 10, 2014 6:28 PM

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Q: I moved from Singapore to Hong Kong.

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  • by randers4,

    randers4 randers4 Mar 10, 2014 6:33 PM in response to Garfield52
    Level 9 (62,874 points)
    Mar 10, 2014 6:33 PM in response to Garfield52

    To change the iCloud ID you have to go to Settings>iCloud, tap Delete Account, provide the password for the old ID when prompted to turn off Find My iPhone, then sign back in with the ID you wish to use. 

     

    If your old ID is an earlier version of your current ID, go to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID.  Click edit next to the primary email account, change it back to your old email address and save the change.  Then edit the name of the account to change it back to your old email address.  You can now use your current password to turn off Find My iPhone on your device, even though it prompts you for the password for your old account ID. Then save any photo stream photos that you wish to keep to your camera roll.  When finished go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud).  Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was.  Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.

  • by Garfield52,

    Garfield52 Garfield52 Mar 10, 2014 8:08 PM in response to randers4
    Level 1 (0 points)
    Mar 10, 2014 8:08 PM in response to randers4

    Nope didn't work.

    Just get ' Your Apple ID or password is incorrect'! I'll try all pw's I know or had but no success at all.

  • by randers4,

    randers4 randers4 Mar 10, 2014 8:14 PM in response to Garfield52
    Level 9 (62,874 points)
    Mar 10, 2014 8:14 PM in response to Garfield52

    You might give it a few minutes and try using your current password to turn off Find My iPhone again.  Sometimes there is a delay between changing your ID and being able to do this.