Ashiki

Q: Apple lightning to 30-pin adapter not working after 5s iOS 7.0.4

Is anyone else having problems using the Apple-made lighting to 30-pin adapter cable (not the one-piece adapter plug) with their iPhone 5S on 7.0.4?  Specifically, I am seeing that the adapter is no longer recognized by the iPhone.  My adapter was working fine for 3 months until suddenly last week after a 7.0.4 upgrade it stopped charging the iPhone but still allowed audio out through the adapter.  I made sure my iPhone jack wasn't the problem by ensuring the USB-to-lightning cable charged normally which it did.  I took the adapter to the Apple store yesterday and they replaced it under warranty no questions asked.  The new one, however, shows the "accessory not recognized" message on my iPhone 5S.  I took this new one to the Apple Store today and the same thing happened with a brand-new one off the shelf.  Their store "tech guy" was actually able to replicate the same problem on their own iPhone 5S in the back with the brand-new adapter off the shelf.  They were at a loss and suggested I wait to see if Apple has a fix.  Anyone else having this problem or know if this is a known issue?  Until it gets fixed, I can't use the adapter.

Posted on Jan 12, 2014 6:15 PM

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Q: Apple lightning to 30-pin adapter not working after 5s iOS 7.0.4

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  • by wegras,

    wegras wegras Mar 11, 2014 2:52 PM in response to Big Apple cat
    Level 6 (15,184 points)
    Wireless
    Mar 11, 2014 2:52 PM in response to Big Apple cat

    Actually when I replied I did so to your post refering to Bath 

    There is a delay in posts appearing at times and this is obviuosly one of them

    Your post referring to Cribbs is now showing ,wasn't at point of my posting

    we have been recommending returning any lightning cable devices to Apple for some time where there is an issue, there is logic in the small plug

  • by Big Apple cat,

    Big Apple cat Big Apple cat Mar 11, 2014 2:55 PM in response to wegras
    Level 1 (5 points)
    Mar 11, 2014 2:55 PM in response to wegras

    Ok understood.

  • by wegras,

    wegras wegras Mar 11, 2014 3:02 PM in response to wegras
    Level 6 (15,184 points)
    Wireless
    Mar 11, 2014 3:02 PM in response to wegras

    As in I can see you have responded from discussions page over 5 minutes ago but actual post still not showing

  • by Ashiki,

    Ashiki Ashiki Mar 11, 2014 3:02 PM in response to Big Apple cat
    Level 1 (0 points)
    Mar 11, 2014 3:02 PM in response to Big Apple cat

    Thanks for the good info, Big Apple cat.  I had purchased and returned the adapter twice including having the Genius take one out of the box at the store.  All three didn't work.  If you get a response from Apple indicating which batches work vs. don't work, please let us know.  I don't want to repeat buying and returning a fourth time if I don't have to.  Perhaps I should go to the store and have them keep opening new adapters until one works! 

  • by phillipfromlivingston,

    phillipfromlivingston phillipfromlivingston Mar 12, 2014 11:36 AM in response to Ashiki
    Level 1 (0 points)
    Mar 12, 2014 11:36 AM in response to Ashiki

    I use my lightning to 30-pin adapter in the car to play music. 

     

    The plug in my car is 30-pin and won’t plug directly into my iphone 5.  The adapter has worked fine up until

    recently.  I update my phone OTA so I can’t say exactly when, but I’m guessing it started getting buggy after 7.0.  After the 7.1 update, it won’t work at all anymore.  Basically instead of playing music through my car speakers when plugged in, the music will come directly out of the phone’s speakers.  I tested to make sure it wasn’t my car accessory by plugging in an older 30-pin ipod and it worked just fine.  I really hope Apple resolves this soon.

  • by SongOfAlbion,

    SongOfAlbion SongOfAlbion Mar 19, 2014 9:21 PM in response to Radonvish
    Level 1 (0 points)
    Mar 19, 2014 9:21 PM in response to Radonvish

    I am having the exact same issue. I have a 7th Gen iPod Nano. I have portable speakers that use the old style plug and I needed an adapter. I have two pin adapters and a dock extension. ALL stopped working suddenly. They will charge my device, but they no longer have audio. One device failing is upsetting but understandable. Three failing at the same time could not be a coincidence. Apple did something with their update that messed up the adapters. Are they going to fix this? I shouldn't have to go through the inconvenience of traveling to an Apple store to have them replace my items.

  • by Joe_W,

    Joe_W Joe_W Jul 16, 2014 10:23 AM in response to phillipfromlivingston
    Level 1 (0 points)
    Jul 16, 2014 10:23 AM in response to phillipfromlivingston

    Same here.  IPhone 5s.  Adapter worked fine in car until recently.  Loss of audio output from car speakers.  Sound only from phone speaker.  when an older phone is plugged in to 30-pin cord, audio plays fine through car speakers.

     

    I'm confused - will the Apple store where I purchased the 30-pin adapter replace it with a new adapter?

    Will that fix the problem?

     

    Why is there no response from Apple regarding this problem?

     

    Thank you.

  • by Ashiki,

    Ashiki Ashiki Aug 11, 2014 10:22 AM in response to Joe_W
    Level 1 (0 points)
    Aug 11, 2014 10:22 AM in response to Joe_W

    Joe_W,  yes, the Apple Store will replace it with a new adapter, however, as of earlier this year there was no guarantee that a replacement would work any better.  After a few free-of-charge replacements by the Apple Store that still didn't work with my 5s on latest iOS, I eventually just returned it for my money back.  I am hoping someone knows which, if any, iOS version or adapter hardware versions work properly and replies to this thread.

  • by spiral04,

    spiral04 spiral04 Aug 29, 2014 8:14 PM in response to Joe_W
    Level 1 (0 points)
    Aug 29, 2014 8:14 PM in response to Joe_W

    DId anyone find out how to fix the prob. After the updates it charges, but the audio stopped working in both of my cars and my ihome using the 30 pin adapter. I have used the adapter since the Iphone5 came out with no problems. Please Help!! My cables are all apple certified as well.  Any ideas???

  • by Big Apple cat,

    Big Apple cat Big Apple cat Aug 30, 2014 12:17 AM in response to spiral04
    Level 1 (5 points)
    Aug 30, 2014 12:17 AM in response to spiral04

    Spiral04, you need to escalate this to Apple via the store or if you have an Apple Care Agreement just set up a support call.

    There is a manufacturing fault with a batch of these adapters, as Peter Gillespie has said it's not just a simple cable there are electronic components inside. Apple sent me a new one to test and it too was also faulty so in the end it was a case of getting another and another from the store until I got one that worked. Apple's difficultly is finding out what caused the problem and to identify the manufacturing batch.

     

    I've been using my replacement cable for some time now with no further problems.

  • by spiral04,

    spiral04 spiral04 Aug 30, 2014 11:02 AM in response to Big Apple cat
    Level 1 (0 points)
    Aug 30, 2014 11:02 AM in response to Big Apple cat

    My phone is out of warranty and no apple care. So you're saying to find a new apple 30 pin to lightning cable, instead of the one I currently use, correct... thanks for the help

  • by Big Apple cat,

    Big Apple cat Big Apple cat Aug 30, 2014 11:05 AM in response to spiral04
    Level 1 (5 points)
    Aug 30, 2014 11:05 AM in response to spiral04

    SPiral04 I would take that cable back to Apple and tell them it's faulty.

  • by spiral04,

    spiral04 spiral04 Aug 30, 2014 7:42 PM in response to Big Apple cat
    Level 1 (0 points)
    Aug 30, 2014 7:42 PM in response to Big Apple cat

    i bought a brand new $40 30pin to lightning connector and ot still doesn't work. The "genuis" said it could be a messed up pin inside the lightning port. If that's the case someone elses iphone should work, so we'll see... If not, I don't know....

  • by Ari Zagnit,

    Ari Zagnit Ari Zagnit Sep 11, 2014 8:34 PM in response to spiral04
    Level 1 (9 points)
    Mac App Store
    Sep 11, 2014 8:34 PM in response to spiral04

    I went in to the apple store yesterday.  I am running 7.1.2.  They erased the phone and set it up as new and still had the problem with my 30 pin to lightning adapter.  So they gave me a brand new adapter and I had the same problem.  Then they gave me a brand new phone and it seemed stable, but that was only temporary.  On my ride home it lost it's marbles again.  I went in today and bought a 30 pin to lightning cable, but even that yielded the same results.  I will say, for me, it seems worse in the car when I am driving on a bumpy road.  I don't know why that would be, but if the phone is sitting still, I generally have a stable connection.

     

    this is really frustrating.  I don't know if it's a hardware or a software issue, but yes, it did seem to become an issue after a software update, as I've had two of those adapters from the time I first got my 5s back in Jan and they were both rock solid.  I hope they figure it out and make the correction for iOS8!

  • by Nobelar,

    Nobelar Nobelar Oct 9, 2014 3:22 PM in response to Ari Zagnit
    Level 1 (0 points)
    Oct 9, 2014 3:22 PM in response to Ari Zagnit

    In Sydney Australia, I found a new IPhone 5 S running version IOS 8.02 could not get power or communication from either a newly purchased adaptor or one that had been purchased earlier for a family I Phone 5C.  The adaptor cost $39 AUD and I was told explicitly it was ok for my IPhone 5S.  Returning to Apple Stores to have hassles with kids trying to make ill-adapted accessories do the job for which they should have been designed is one **** of an impost.

    The adaptors are manifestly looser in the female socket than the two Lightning to USB cables I have so far used on the same devices.  For Apple not to have honestly and openly addressed this selling of gear unfit for purpose after so many months warrants effective complaint to whatever authority should be looking after such matters.

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