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Q: Mavericks Mail App and Gmail folders

I have installed Mavericks on my MBA.  Now in the mail app, when I drag messages from the inbox to a gmail folder, they leave the inbox.  But if I click off of the inbox and then click back on it - they reappear in the inbox. 

 

Anyone else having this problem?

MacBook Air, OS X Mavericks (10.9)

Posted on Oct 22, 2013 8:20 PM

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Q: Mavericks Mail App and Gmail folders

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  • by chrisreilly,

    chrisreilly chrisreilly Mar 12, 2014 7:20 AM in response to Csound1
    Level 1 (0 points)
    Mar 12, 2014 7:20 AM in response to Csound1

    How could there be no solution to this anywhere from anyone? I realize Gmail employs a nonstandard IMAP variant, but how could something as simple as keeping a synced inbox be so problematic. It's a protocol that dates back 20-30 years. And why does none of Apple's many fixes fix nothing?

  • by Csound1,

    Csound1 Csound1 Mar 12, 2014 7:38 AM in response to chrisreilly
    Level 9 (50,953 points)
    Desktops
    Mar 12, 2014 7:38 AM in response to chrisreilly

    Gmail works perfectly for many (me included) this is not a general issue, which makes it harder to fix as your machine is part of the issue. If it was systemwide we would all have the problem.

     

    Do you have any 3rd party A/V software installed.

  • by Doug Lerner2,

    Doug Lerner2 Doug Lerner2 Mar 12, 2014 7:42 AM in response to Csound1
    Level 4 (1,076 points)
    Mac OS X
    Mar 12, 2014 7:42 AM in response to Csound1

    Even Apple admits there are problems, which is why they keep trying to create fixes for the app they broke (it worked just fine before Mavericks - I used it for years). Their current recommended solution is frequent quitting and restarting the program.

     

    Obviously there is a problem.

     

    The few people for whom Gmail in Mail seems to be working just fine seem to say they are not doing things like creating labels, etc.

     

    doug

  • by Csound1,

    Csound1 Csound1 Mar 12, 2014 7:47 AM in response to Doug Lerner2
    Level 9 (50,953 points)
    Desktops
    Mar 12, 2014 7:47 AM in response to Doug Lerner2

    Hi Doug

     

    I see we still we disagree

     

    Doug Lerner2 wrote:

     

    The few people for whom Gmail in Mail seems to be working just fine seem to say they are not doing things like creating labels, etc.

     

    And I assume that a smart, organized guy like you you can substantiate 'few'

     

    Then we'll move on to other issues.

  • by chrisreilly,

    chrisreilly chrisreilly Mar 12, 2014 8:20 AM in response to Csound1
    Level 1 (0 points)
    Mar 12, 2014 8:20 AM in response to Csound1

    Sophos.

  • by Csound1,

    Csound1 Csound1 Mar 12, 2014 8:37 AM in response to chrisreilly
    Level 9 (50,953 points)
    Desktops
    Mar 12, 2014 8:37 AM in response to chrisreilly

    Remove it completely and test again (Sophos is not usually one that causes issues but A/V software can, so this is just a test)

  • by chrisreilly,

    chrisreilly chrisreilly Mar 12, 2014 12:28 PM in response to Csound1
    Level 1 (0 points)
    Mar 12, 2014 12:28 PM in response to Csound1

    Sadly, it doesn't work. Removed Sophos, rebooted, tested. No syncing. Thank you for your attempt to help. In Gmail's settings, I have limited IMAP folders to contain no more than 2,000 messages. In Mail.app, the All Mail folder contains 2,000 messages, but the Sent folder contains only 1,000. Probably has nothing to do with the inbox syncing issue, though. That said, I'm no closer to resolving this than I was in October 2013. I guess we'll have to wait until the release of OS X 11?

  • by artdogmjm,

    artdogmjm artdogmjm Mar 14, 2014 10:31 AM in response to neilstaite
    Level 1 (0 points)
    Mar 14, 2014 10:31 AM in response to neilstaite

    TRy quiting MAil. Delete the google account in system prefs (this is assuming that you have imap set up) reenter your google infomation new. restart mail and wait.

     

    Just qworked for me.

  • by ElPapa,

    ElPapa ElPapa Mar 14, 2014 10:33 AM in response to artdogmjm
    Level 1 (22 points)
    Desktops
    Mar 14, 2014 10:33 AM in response to artdogmjm

    artdogmjm wrote:

     

    TRy quiting MAil. Delete the google account in system prefs (this is assuming that you have imap set up) reenter your google infomation new. restart mail and wait.

     

    Just qworked for me.

     

    That worked for me too.  For about two weeks.

  • by imagician,

    imagician imagician Mar 23, 2014 4:53 AM in response to chrisreilly
    Level 1 (0 points)
    Mar 23, 2014 4:53 AM in response to chrisreilly

    Yes, this has been frustrating and painful.

     

    I had Mail crashed and impossible to rebuild. About 300k messages and 30G of data

     

    Only answer has been to focus on the IMAP settings in Gmail (the Mail Preferences settings seem much less critical).

     

    Screen Shot 2014-03-23 at 11.32.38.png

     

    and

     

    Screen Shot 2014-03-23 at 11.36.37.png

     

    Label settings did not seem to impact me much.  But the 10,000 limit on IMAP folders was the big one. Everything started to work again after that.

     

    Of course I lost a lot of mail history in Gmail but had it backed up on local HD so not disastrous.

     

    After a few weeks of stable operation I will reset IMAP folder limit to Unlimited until I it looks like the problem is re-emerging.

     

    HTH

     

    Dominic

  • by Howard Brazee,

    Howard Brazee Howard Brazee Mar 25, 2014 6:59 AM in response to Howard Brazee
    Level 1 (37 points)
    Applications
    Mar 25, 2014 6:59 AM in response to Howard Brazee

    My wife has a different bug.   Every once in a while, the delete and undelete message buttons get reversed.   Quitting mail and restarting it fixes it.

  • by Csound1,

    Csound1 Csound1 Mar 25, 2014 7:18 AM in response to Howard Brazee
    Level 9 (50,953 points)
    Desktops
    Mar 25, 2014 7:18 AM in response to Howard Brazee

    Howard Brazee wrote:

     

    My wife has a different bug.   Every once in a while, the delete and undelete message buttons get reversed.   Quitting mail and restarting it fixes it.

     

    Where did you find an Undelete button?

     

    This is the available button screen and I do not see one for Undelete.

    Screen Shot 2014-03-25 at 14.16.33.png

     

    Have you installed any 3rd party 'utilities' in Mail?

  • by Howard Brazee,

    Howard Brazee Howard Brazee Mar 25, 2014 3:08 PM in response to Csound1
    Level 1 (37 points)
    Applications
    Mar 25, 2014 3:08 PM in response to Csound1

    I just went to her computer.   She has her icons labeled, but when I look at something in her trash folder, it's just like mine - it says "delete".   She never purposefully adds anything to her mail app nor any other app.

     

    I have no idea where the undelete icon came from, but I've seen it twice in the in box while the delete icon was in her trash.   Restarting Mail resolved it.

  • by Csound1,

    Csound1 Csound1 Mar 25, 2014 3:10 PM in response to Howard Brazee
    Level 9 (50,953 points)
    Desktops
    Mar 25, 2014 3:10 PM in response to Howard Brazee

    Howard Brazee wrote:

     

    I just went to her computer.   She has her icons labeled, but when I look at something in her trash folder, it's just like mine - it says "delete".   She never purposefully adds anything to her mail app nor any other app.

     

    I have no idea where the undelete icon came from, but I've seen it twice in the in box while the delete icon was in her trash.   Restarting Mail resolved it.

    Please take a screenshot of the icon and post it here.

  • by Howard Brazee,

    Howard Brazee Howard Brazee Mar 25, 2014 3:20 PM in response to Csound1
    Level 1 (37 points)
    Applications
    Mar 25, 2014 3:20 PM in response to Csound1

    Next time it happens.   It happened two days ago, and it happened a couple of months ago.   It might have been the same icon with a different label.   I didn't pay that much attention.

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