HT201342: Using your @icloud.com email address
Learn about Using your @icloud.com email address
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All replies
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Helpful answers
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Jan 7, 2014 3:43 PM in response to Museruka25by randers4,Why can't you log into your iCloud account?
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Mar 12, 2014 7:47 AM in response to Museruka25by Cmierzejewski1,I lost all my photos in my camera roll as well as all folders with recent update. Photo stream has 175 of the over 500. Can't log into my icloud either - keeps telling me to set up an acct even tho I already have one. So many pics of my new granddaughter are in there - I am beyond heartbroken!
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Mar 12, 2014 8:53 AM in response to Cmierzejewski1by randers4,You can't view icloud.com from an iOS device, you can only go there from a computer. That's why it's telling you to set up and account. Go to icloud.com with your computer browser instead.
Photo stream only remain in iCloud for 30 days, allowing enough time for your devices to download them. If the missing photo stream photos are older than 30 days, that's why you don't have them. They are no longer in iCloud to download again.
Camera roll photos are included in your backup. Restoring the backup should recover them. If you're not sure how to restore a backup, reply back and I'll explain how.
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Mar 12, 2014 1:34 PM in response to randers4by Cmierzejewski1,Yes it's the camera roll photos - hence folders too - I need to restore. Any help would be greatly appreciated and Ty!
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Mar 12, 2014 2:25 PM in response to Cmierzejewski1by randers4,Your camera roll photos are included in your backup, but this won't contain any folders. Restoring the backup should recover your photos. If this is an iCloud backup, first go to Settings>iCloud>Storage & Backup>Manage Storage and confirm that the name of your device is listed at the top. If so, you have to first erase your device by going to Settings>Genereral>Reset, tap Erase All Content and Settings, then go through the setup screens on your device and when given the option, choose Restore from iCloud backup and follow the prompts. Make sure your device is connected to wifi and your charger as it is restoring the backup.