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stfrance

Q: I have verified i have an iCloud account, but iPhone will not backup

I have verified i have an icloud account, but iphone will not backup, I have never backed up to icloud always on itunes but phone says i have available space on icloud. how do i find out why the backup cannot occur?

iPhone 5c, iOS 7.0.4

Posted on Mar 12, 2014 6:20 PM

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Q: I have verified i have an iCloud account, but iPhone will not backup

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  • by randers4,Solvedanswer

    randers4 randers4 Mar 12, 2014 6:35 PM in response to stfrance
    Level 9 (62,855 points)
    Mar 12, 2014 6:35 PM in response to stfrance

    Make sure you have a good wifi connection (you can only back up to iCloud over wifi) and have at least 20% battery life remaining or are connected to your charger.  If you are backing up automatically (rather than manually), you will have to connect your phone to an external power source and lock the screen.

     

    If it still won't back up, you may have an app or something in your camera roll that is causing the backup to fail.  To locate which one, go to Settings>iCloud>Storage & Backup>Manage Storage, tap the name of your device under Backups, under Backup Options tap Show All Apps, then turn them all to Off (including camera roll) and try backing up again.  If the backup is successful, then the camera roll and/or one of your apps is causing the backup to fail and you'll have to located by process of elimination. Turn the camera roll On and try backing up again.  If it succeeds, turn some of your apps to On and try backing up again.  If it succeeds again, turn some more apps to On then try again; repeat this process until it fails.  Eventually you'll be able to locate the problem app and exclude it from your backup.

  • by stfrance,

    stfrance stfrance Mar 13, 2014 3:59 PM in response to randers4
    Level 1 (0 points)
    Mar 13, 2014 3:59 PM in response to randers4

    Thanks very much, i was too far from my wifi and as soon as i got closer the back up began. The other part of your answer is impressive and i will try turning off apps when i do not get the backup working.

  • by randers4,

    randers4 randers4 Mar 13, 2014 3:59 PM in response to stfrance
    Level 9 (62,855 points)
    Mar 13, 2014 3:59 PM in response to stfrance

    You're welcome.