Q: I have verified i have an iCloud account, but iPhone will not backup
I have verified i have an icloud account, but iphone will not backup, I have never backed up to icloud always on itunes but phone says i have available space on icloud. how do i find out why the backup cannot occur?
iPhone 5c, iOS 7.0.4
Posted on Mar 12, 2014 6:20 PM
Make sure you have a good wifi connection (you can only back up to iCloud over wifi) and have at least 20% battery life remaining or are connected to your charger. If you are backing up automatically (rather than manually), you will have to connect your phone to an external power source and lock the screen.
If it still won't back up, you may have an app or something in your camera roll that is causing the backup to fail. To locate which one, go to Settings>iCloud>Storage & Backup>Manage Storage, tap the name of your device under Backups, under Backup Options tap Show All Apps, then turn them all to Off (including camera roll) and try backing up again. If the backup is successful, then the camera roll and/or one of your apps is causing the backup to fail and you'll have to located by process of elimination. Turn the camera roll On and try backing up again. If it succeeds, turn some of your apps to On and try backing up again. If it succeeds again, turn some more apps to On then try again; repeat this process until it fails. Eventually you'll be able to locate the problem app and exclude it from your backup.
Posted on Mar 12, 2014 6:35 PM