HT201371: Use Touch ID on iPhone and iPad
Learn about Use Touch ID on iPhone and iPad
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All replies
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Helpful answers
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Mar 10, 2014 2:41 PM in response to Nader254by razmee209,do you have a four digit passcode set up already?
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Mar 11, 2014 2:29 AM in response to Nader254by abetlehem,Exactly the same problem. Doesn't unlock and unable to add a fingerprint.
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Mar 11, 2014 3:43 AM in response to Nader254by applenewz.com,Same here after updating to iOS 7.1 Touch ID not working and what I also found is that it works only when connected to power or to the computer.
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Mar 11, 2014 8:34 AM in response to applenewz.comby Mu5tang,Same exact problem here. Worked fine in 7. But in 7.1 buggy bad.
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Mar 11, 2014 8:49 AM in response to Mu5tangby Lawrence Finch,Interesting. Touch ID works perfectly on my 5S with 7.1.
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Mar 11, 2014 10:57 PM in response to Nader254by Ricky V.,Same problem here
Now I can't even add a fingerprint to the phone
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Mar 12, 2014 10:06 PM in response to Nader254by applenewz.com,I think we all should let Apple know of this issue. http://www.apple.com/feedback/ tell them the probelm. So when they get too many complains they will surely fix it ASAP with a software update.
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Mar 13, 2014 6:31 AM in response to applenewz.comby Lawrence Finch,The feedback site is not the best way to get help with an immediate issue; it goes to marketing. What Apple uses as a measure of the severity of a problem is calls to AppleCare and visits to Genius Bars. So That would be the most effective way to both get help and communicate with Apple with what appears to be a hardware problem that was aggravated by the update.