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aslocran

Q: I cannot access mail through the Mail icon.  I can however access mail through safari and my yahoo account.  When I go into settings, Mail, contacts, calandars. the Accounts cells will not allow me to open them.  help

I have down loaded the new Yahoo mail.  that works.  But the standard mail Icon shows only  Cannot get mail The connection to the server failed.  I can access web accounts so my web connection is fine.  but the Accounts section is in grey scale instead of black and will not allow me to open the sections to change or add accounts.  Help?

iPhone 4, iOS 7.0.1

Posted on Mar 11, 2014 3:31 AM

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Q: I cannot access mail through the Mail icon.  I can however access mail through safari and my yahoo account.  When I go i ... more

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  • by sterling r,

    sterling r sterling r Mar 13, 2014 6:55 AM in response to aslocran
    Community Specialists
    Mar 13, 2014 6:55 AM in response to aslocran

    Hey there aslocran,

     

    It sounds like you are unable to get into your Mail account settings because they are grayed out. It seems to me like Restrictions are enabled in the phone, and changes to Accounts are not enabled. Take a look at the following article to help change that option:

     

    iOS: Understanding Restrictions (parental controls)

    https://support.apple.com/kb/ht4213

     

    Thank you for using Apple Support Communities.

    Cheers,

    Sterling