HT201320: Set up an email account on your iPhone, iPad, or iPod touch
Learn about Set up an email account on your iPhone, iPad, or iPod touch
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Q: hello I have been trying to set up my mail from my computer on my new phone and it keeps saying its the wrong user or password and ... hello I have been trying to set up my mail from my computer on my new phone and it keeps saying its the wrong user or password and I had it on my previous phone I had 4s and now i switched to 5s more
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Helpful answers
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Mar 13, 2014 2:35 PM in response to alize246by mario49,Hello alize246,
Thank you for using Apple Support Communities.
For more information, take a look at:
iOS: Troubleshooting Mail
http://support.apple.com/kb/ts3899
- Log in to your email provider's website to ensure that the account is active and the password is correct.
- Restart your iOS device.
- Delete the affected email account from your device.
- Tap Settings > Mail, Contacts, Calendars.
- Choose the affected email account, then tap Delete Account.
- Add your account again.
Have a nice day,
Mario
