GregDKiwi

Q: iTunes could not connect to this iPhone. You do not have permission.

Just upgraded my iPhone (and iPad mini) to IOS 7.1 using iTunes but now iTunes will NOT recoginize the iphone.(iPad mini works fine)

 

Itunes 11.1.5 (5) and my MacBook Air is OS X 10.9.2 all the latest versions.

 

When I connect the iPhone it brings up the popup TRUST box which I click - however in both iTunes and iPhoto I get the error message: "iTunes could not connect to this iPhone. You do not have permission."

 

I have tried Repair Disk Permissions and rebooted all devices - but alas no success.

 

Called the Mac Service line (I live in Malaysia) but because I purchased the iPhone in another country they refuse to help grrrrrrrr!

 

Plugged into a colleagues MacBook and it recognizes the iPhone.

 

Any suggestions as to how to fix?

iPhone 5, iOS 7.1, iTunes 11.1.5

Posted on Mar 13, 2014 7:05 PM

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Q: iTunes could not connect to this iPhone. You do not have permission.

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  • by Linc Davis,

    Linc Davis Linc Davis Mar 13, 2014 8:34 PM in response to GregDKiwi
    Level 10 (207,995 points)
    Applications
    Mar 13, 2014 8:34 PM in response to GregDKiwi

    Please read this whole message before doing anything.

    This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.

    The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.

    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you boot, and again when you log in.

    Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a Fusion Drive or a software RAID, you can’t do this. Ask for further instructions.

    Safe mode is much slower to boot and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal boot may also be somewhat slow.

    The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

    Test while in safe mode. Same problem?

    After testing, reboot as usual (not in safe mode) and verify that you still have the problem. Post the results of the test.

  • by GregDKiwi,

    GregDKiwi GregDKiwi Mar 14, 2014 4:24 AM in response to Linc Davis
    Level 1 (0 points)
    Mar 14, 2014 4:24 AM in response to Linc Davis

    Thanks Link,

     

    As u suggest a good test but did not resolve the problem.

     

    I took it into the Macshop and they tested both MacBook Air and iPhone - they believe iPhone is OK so they recommend I restore an earlier version off TimeMachine or completely reinstall OS X Maverick......tried the restore alas no betta so will do complete reinstall tonite and hopefully that may work.

     

    Cheers

  • by gettingsickofmac,

    gettingsickofmac gettingsickofmac Mar 14, 2014 6:47 AM in response to GregDKiwi
    Level 1 (0 points)
    Mar 14, 2014 6:47 AM in response to GregDKiwi

    I'm having this same problem. I'm using an iPhone 4s Macbook Pro 15-inch Mid 2010 Model OS X 10.9.2. This is getting really frustrating. I have wifi sync enabled, but don't know how to turn it off if that helps. I'm getting really tired of all the hassels I've been getting from apple lately. I don't think I'll be buying another Apple product if they continue with this crap.

  • by segueymurmur,

    segueymurmur segueymurmur Mar 31, 2014 10:32 PM in response to GregDKiwi
    Level 1 (10 points)
    Mar 31, 2014 10:32 PM in response to GregDKiwi

    How'd that reinstall of Mavericks work out for you? I've tried everything I can find through searches, plus the Genius Bar and 2 hours on the phone with support. Still nothing.

  • by imihaly,Helpful

    imihaly imihaly May 10, 2014 12:49 AM in response to GregDKiwi
    Level 1 (5 points)
    May 10, 2014 12:49 AM in response to GregDKiwi

    OS X stores the device pairing information in /var/db/lockdown directory in form of plists. In my case the problem was that somehow (maybe after OSX update) this directory became write protected and that plist file couldn't be created by XCode.

     

    Figured out by inspecting the logs in console:

    10/05/14 09:34:03,716 com.apple.usbmuxd[54]: WriteDataToPath unable to create file /var/db/lockdown//############################.plist.tmp: Permission denied.


    Changed the access flags of this directory and this solved the problem:

     

    sudo chmod 777 /var/db/lockdown

  • by GregDKiwi,

    GregDKiwi GregDKiwi May 22, 2014 8:14 PM in response to GregDKiwi
    Level 1 (0 points)
    May 22, 2014 8:14 PM in response to GregDKiwi

    Thanks imihaly,

     

    Followed your instructions

     

    BUT no change - still get the same ERROR each time I plug in the iPhone5

     

    I did solve the problem for a few weeks by doing a complete reinstall of IOS and erasing the HDD - however when I was doing a rebuild of the Mac Mail folders from a Time Machine backup - next sync attempt on the iPhone the error came back grrrrrrrrrrrrr

     

    Im waiting for iPhone6 later this year and will give away this 5

     

    I've given up trying to solve

     

    NB. I had Apple support on the phone for a few days and they tried all sorts of tests and then walked me thru the complete reinstall bit which was good but they don't know either why this particular iPhone can't be recognized by the MBA??????

     

    I do suspect it is as you hint something to do with plists but which one is still a mystery.....

     

    Again thanks for you suggestion

  • by Stephen Barrante,

    Stephen Barrante Stephen Barrante May 27, 2014 5:09 PM in response to imihaly
    Level 1 (110 points)
    May 27, 2014 5:09 PM in response to imihaly

    Hoping this will solve my problem as well as I'm seeing the same error in Console. However, two issues. First, using the sudo command doesn't seem to allow access to write to identifed plist.

     

    When I go into /var/db/lockdown/ specifically, I can't delete the file.

     

    I've tried GetInfo on the plist file, it says that everyone has "Read & Write" access... but clearly we do not. I even tried to add admin to the users, right now it's _usbmuxd and "everyone".

     

    Any tips on how to nuke these?

  • by Stephen Barrante,

    Stephen Barrante Stephen Barrante May 28, 2014 6:54 AM in response to Stephen Barrante
    Level 1 (110 points)
    May 28, 2014 6:54 AM in response to Stephen Barrante

    Okay, so I found a terminal command that allowed me to force delete the file. That totally did the trick.

     

    sudo rm -Rf /private/var/db/lockdown/dragyourfilehere.plist

     

    Enter your username and voila!

     

    Reconnected my phone and saw it re-create the file in the lockdown directory. Hit "Trust" on my phone and it loads up in iTunes.

     

    All good...

     


  • by Suki Shackelford,

    Suki Shackelford Suki Shackelford Jul 24, 2014 3:55 PM in response to Stephen Barrante
    Level 1 (0 points)
    Jul 24, 2014 3:55 PM in response to Stephen Barrante

    Thank you so much!  This worked perfectly!

     

    To novices (like me) - open terminal and copy and and paste Stephen's instructions exactly:

    sudo rm -Rf /private/var/db/lockdown/dragyourfilehere.plist

    Hit enter and you should have no problem connecting.

     

    Thanks Stephen!  This problem has been plaguing me for months!!!

  • by geoflier,

    geoflier geoflier Sep 15, 2014 10:42 PM in response to Stephen Barrante
    Level 1 (0 points)
    Sep 15, 2014 10:42 PM in response to Stephen Barrante

    Thank you so much!!  I had this permission issue after upgrading my iPhone 4 to 7.1.2.  Your suggestion solved my problem perfectly, and also took away the "trust" dialogue that I knew shouldn't be there on my home computer.  I followed instructions exactly as posted, and when I reconnected the phone, iTunes recognized the phone. 

  • by Dan Caliendo,

    Dan Caliendo Dan Caliendo Oct 20, 2014 10:51 AM in response to GregDKiwi
    Level 1 (5 points)
    Oct 20, 2014 10:51 AM in response to GregDKiwi

    Whoa! I had same error message and solved it by just signing into my iCloud account. Try that before all this more complicated stuff.

  • by DSeattle,

    DSeattle DSeattle Mar 28, 2015 7:54 PM in response to Dan Caliendo
    Level 1 (0 points)
    Mar 28, 2015 7:54 PM in response to Dan Caliendo

    Logging into iCloud worked like a charm! don't do the more complicated rigamarole until you are sure this won't fix it.

  • by Mark Selway "Macmini",

    Mark Selway "Macmini" Mark Selway "Macmini" Sep 19, 2015 1:18 AM in response to DSeattle
    Level 1 (0 points)
    Sep 19, 2015 1:18 AM in response to DSeattle

    I also selected repair disk permissions in disk utility and it works fine. Keep it simple

  • by msw70,

    msw70 msw70 Sep 26, 2015 6:36 PM in response to Mark Selway "Macmini"
    Level 1 (0 points)
    Sep 26, 2015 6:36 PM in response to Mark Selway "Macmini"

    I think many of us were seeing the same (or similar) symptoms for different reasons. Repairing disk permissions did nothing to resolve the problem for me, nor did the terminal commands.

     

    In the end, my solution was simple -- but not obvious: I didn't have any data I was worried about losing, so I ended up using recovery mode.

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