HT201954: Unauthorized modification of iOS can cause security vulnerabilities, instability, shortened battery life, and other issues

Learn about Unauthorized modification of iOS can cause security vulnerabilities, instability, shortened battery life, and other issues
Mohammad Amjad Hussain
Level 1 (0 points)

Q: I am facing these problems , call dropping , touch problem etc let me know about the solution

What to do if virus detect

iPhone 4S, iOS 7.0.4, iOS 4

Posted on Mar 15, 2014 12:57 AM

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Mohammad Amjad Hussain

Q: I am facing these problems , call dropping , touch problem etc let me know about the solution

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  • by thomas_r.,

    thomas_r. thomas_r. Mar 15, 2014 3:50 AM in response to Mohammad Amjad Hussain
    Level 7 (30,924 points)
    Mac OS X
    Mar 15, 2014 3:50 AM in response to Mohammad Amjad Hussain

    There are no viruses, or any other kind of malware, known to be able to infect an iPhone, unless it has been jailbroken.

     

    First, try resetting your device. Press and hold both the home button and the sleep/wake button for about 10 seconds, until the screen turns off. Ignore the slider that will appear. Release the buttons, then press and hold the sleep/wake button until the Apple logo appears. This is the equivalent of a reboot, and should not affect your data or apps.

     

    If that doesn't help, try restoring your device from backups, and if that doesn't help, restore it to factory settings (ie, do not restore a backup). See:

     

    http://support.apple.com/kb/ht1414

     

    If none of that helps, the issue is caused by some kind of hardware problem, and the device will need to be repaired or (more likely) replaced.