athomas1

Q: Multiple display problem in OSX 10.9.2

I just updated to 10.9.2 on my 15" Macbook Pro (Mid-2010) and after the restart my secondary display will not work. When I plug it in to my mini displayport my secondary display comes up black and my primary display comes back with the background and settings that I had set for my secondary display. It seems as though the OS was confusing my primary display for my secondary. After messing with the settings I was able to get my primary display back to my primary settings, but the secondary display is still showing up black no matter how much I mess with the display settings in the system preferences (changes to resolution, mirroring, ect.). Anyone else experiencing this?

MacBook Pro (15-inch Mid 2010)

Posted on Feb 25, 2014 1:00 PM

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Q: Multiple display problem in OSX 10.9.2

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  • by trumpetmic,

    trumpetmic trumpetmic Mar 14, 2014 1:17 PM in response to athomas1
    Level 1 (0 points)
    Mar 14, 2014 1:17 PM in response to athomas1

    Is there a way to hack this back into working order for the time-being?  Maybe by getting a file/driver from 10.9.1 and overwriting the new one?

     

    Also, someone mentioned changing a DisplayPort compatibility setting, but I don't know how to change that.

  • by tbartoncv,

    tbartoncv tbartoncv Mar 14, 2014 1:39 PM in response to trumpetmic
    Level 1 (10 points)
    Mar 14, 2014 1:39 PM in response to trumpetmic

    Not sure about all vid cards or macs. I was able to get my new mac pro working by looking at which video extensions (ati in my case) were loaded in system information when the monitors were working fine and installed them in 10.9.2 using Kext Utility.

  • by Eric Hildum,

    Eric Hildum Eric Hildum Mar 14, 2014 1:40 PM in response to trumpetmic
    Level 2 (265 points)
    Mar 14, 2014 1:40 PM in response to trumpetmic

    Try reading the instructions that came with your monitor. The setting, if available, is on the monitor.

  • by tbartoncv,

    tbartoncv tbartoncv Mar 14, 2014 2:29 PM in response to Eric Hildum
    Level 1 (10 points)
    Mar 14, 2014 2:29 PM in response to Eric Hildum

    It's a bug in the OS. Verified with Apple.

  • by trumpetmic,

    trumpetmic trumpetmic Mar 15, 2014 11:10 AM in response to tbartoncv
    Level 1 (0 points)
    Mar 15, 2014 11:10 AM in response to tbartoncv

    Thanks for the info.  Any chance you could help me learn how this is actually done and where to get the files?  Thanks!

  • by trumpetmic,

    trumpetmic trumpetmic Mar 16, 2014 10:25 AM in response to athomas1
    Level 1 (0 points)
    Mar 16, 2014 10:25 AM in response to athomas1

    Apple support gave up and recommended trying to downgrade back to 10.9.1 until they can release a fix.  No timeline provided.

     

    I was thinking that rather than downgrading the entire version, maybe we could just go back to the 10.9.1 display extensions/drivers, but I don't know how to do this.

     

    Anyone know how to revert display extensions/drivers?

     

    Mine's a 15" MBP with AMD Radeon HD 6750M 1024 MB graphics.

     

    In System Information, sorting extensions by date reveals a few graphics-related ones that were updated during my update to 10.9.2, which seem like they might be the culprit (though I have no real idea of what I'm talking about here):

     

    • AppleGraphicsDeviceControl
    • IOGraphicsFamily
    • AppleGraphicsDevicePolicy (not loaded)
    • AppleMGPUPowerControl (not loaded)


    I don't have access to a machine like mine with 10.9.1 extensions.  Is there a place where I can get these?

  • by tbartoncv,

    tbartoncv tbartoncv Mar 16, 2014 11:01 AM in response to trumpetmic
    Level 1 (10 points)
    Mar 16, 2014 11:01 AM in response to trumpetmic

    Do you have a time machine backup? That's where I dug mine out of.

     

    I have ATI cards in mine but the idea might work for others. First I looked at t extension list in the System Information app and looked at the AMD (ATI) drivers that were loaded (see pic)

     

    Screen Shot 2014-03-16 at 10.53.50 AM.png

     

    I then then pulled all of the AMD drivers and files from a known working time machine backup and installed them using Kext Utility and it worked. After some trial and error, I managed to isolate it to 5 files.

     

    Link for Kext Utility

  • by amaga,

    amaga amaga Mar 17, 2014 8:12 AM in response to athomas1
    Level 1 (0 points)
    Mar 17, 2014 8:12 AM in response to athomas1

    Same problem here.  My monitor is a Crossover 27QW and why Apple can not provide quick solution to fix it ?

  • by amaga,

    amaga amaga Mar 17, 2014 9:31 AM in response to tbartoncv
    Level 1 (0 points)
    Mar 17, 2014 9:31 AM in response to tbartoncv

    Replaced AMDSupport.kext with old one and can not boot

    What's files did you replace ?

     

    thanks

  • by tbartoncv,

    tbartoncv tbartoncv Mar 17, 2014 10:01 AM in response to amaga
    Level 1 (10 points)
    Mar 17, 2014 10:01 AM in response to amaga

    That single file is not enough. You need to replace all the loaded AMD files. Screen shot shows which ones are loaded for me on my late 2013 mac pro. Your's may differ. Should be able to just replace all the amd files.

  • by Hat_And_Suitcase,

    Hat_And_Suitcase Hat_And_Suitcase Mar 17, 2014 10:24 PM in response to athomas1
    Level 1 (0 points)
    Mar 17, 2014 10:24 PM in response to athomas1

    I was able to solve this issue for myself by setting my display to only use DisplayPort 1.1 rather than DisplayPort 1.2

  • by ziopiero,

    ziopiero ziopiero Mar 18, 2014 2:55 AM in response to athomas1
    Level 1 (5 points)
    Mar 18, 2014 2:55 AM in response to athomas1

    iMac 21.5 late 2009, connected to a Sony TV Bravia (MinidisplayPort>Hdmi).

    after upgrade to 10.9.2 monitors are mixed up: Now the Sony TV is the  main monitor 

    System info: (status: Mirror on, Mirror Master) and iMac is the secondary display ( status:mirror on, mirror Hardware)

    I tried to switch back but there is no way to do that and arrange the right configuration. At times I have the dock on one display and the task bar on the other. Monitor profiles are inverted and  System Preference panels only opens on the main display (TV),   so I am afraid to restart the iMac.

    Filed a bug report to Apple but in the meantime I would like to be  back in control on my iMac.

    Any idea?

  • by Frank Lowney,

    Frank Lowney Frank Lowney Mar 18, 2014 9:34 AM in response to athomas1
    Level 1 (113 points)
    Mar 18, 2014 9:34 AM in response to athomas1

    I had the same problem on my 2009 MacPro and resolved the issue by disconnecting both the display port connector and the USB connector from the display's wiring harness and then reconnecting the display port first and the USB second. Apparently, the USB has to communicate the fact that the display is available before the computer can recognize it.

  • by epistemic,

    epistemic epistemic Mar 19, 2014 6:46 AM in response to tbartoncv
    Level 1 (0 points)
    Mar 19, 2014 6:46 AM in response to tbartoncv

    I'm in the exact situation you are (new 2013 mac pro, upgraded to 10.9.2, broke external display with mini displayport -> dual link dvi). But, unfortunately, I don't have access to a time machine backup (and, thanks to apple, we no longer get DVD drives with install DVDs ). Do you know where I could get those 1.20.7 drivers elsewhere? If you'd be willing to share your drivers I would be super thankful.

  • by tbartoncv,

    tbartoncv tbartoncv Mar 19, 2014 7:14 AM in response to epistemic
    Level 1 (10 points)
    Mar 19, 2014 7:14 AM in response to epistemic

    I don't think that sort of file sharing is allowed on this site. Wish there was a way to send you a direct message.

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