HT200197: Get help with audio, video, or power on Apple TV

Learn about Get help with audio, video, or power on Apple TV
smoothtrotter

Q: hi...i just got an apple tv and have watched it some...now i can't get it to turn on...it shows a screen of it being connected to itunes....how do i connect it to itunes :-)

i just got my apple tv and watched it a couple of times...now it is showing me a picture of what it looks like it wants to be connected to itunes...how do i connect it to itunes?

Apple TV (3rd generation)

Posted on Mar 15, 2014 3:51 PM

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Q: hi...i just got an apple tv and have watched it some...now i can't get it to turn on...it shows a screen of it being connected to ... more

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  • by Winston Churchill,

    Winston Churchill Winston Churchill Mar 15, 2014 3:55 PM in response to smoothtrotter
    Level 10 (104,063 points)
    Apple TV
    Mar 15, 2014 3:55 PM in response to smoothtrotter

    Welcome to the Apple Community.

     

    If your problem persists get yourself a micro USB cable (sold separately), you can restore your Apple TV from iTunes:

     

    1. Remove ALL cables from Apple TV. (if you don't you will not see Apple TV in the iTunes Source list)
    2. Connect the micro USB cable to the Apple TV and to your computer.
    3. Reconnect the power cable (only for Apple TV 3)
    4. Open iTunes.
    5. Select your Apple TV in the Devices list, and then click Restore.

     

    (You may already have a micro USB cable if you have a camera or other digital device)