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Jeepyet

Q: cox email

Can receive email on my cox.net accout but cannot send.  Says username or password incorrect. Not the case. 

iPhone 4S, iOS 7.0.6

Posted on Mar 16, 2014 3:13 PM

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Q: cox email

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  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Mar 16, 2014 3:15 PM in response to Jeepyet
    Level 9 (59,059 points)
    iPhone
    Mar 16, 2014 3:15 PM in response to Jeepyet

    The sending of email is handled by the SMTP server. Go into Settings>Mail and click on the affected account. Then go to the SMTP server area and check all of the settings. Some places in the Apple setup will say that username and password are optional, but may not be for that particular provider. If this does not help, then delete the account. After that, check with Cox for all of the correct settings and add the account back, making sure you take the time to enter all of the correct data.

  • by Jeepyet,

    Jeepyet Jeepyet Mar 16, 2014 3:21 PM in response to ChrisJ4203
    Level 1 (0 points)
    Mar 16, 2014 3:21 PM in response to ChrisJ4203

    Thanks for the reply.  I have tried all that on both Iphone and Ipad.  I also have no problems sending from another account that is setup (not cox)

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Mar 16, 2014 3:29 PM in response to Jeepyet
    Level 9 (59,059 points)
    iPhone
    Mar 16, 2014 3:29 PM in response to Jeepyet

    If you are sending from another account, then the issue is the setup of the Cox account. I would contact them directly about the issue. They are the email provider. Yours is not the first complaint that I have seen regarding using Cox on the iPhone. Cox should have information for you.