HT201304: Use Restrictions on your iPhone, iPad, and iPod touch
Learn about Use Restrictions on your iPhone, iPad, and iPod touchQ: I recently updated to 7.1 and now it says the parental controls are stopping me from doing in-app purchases. I have disabled restr ... I recently updated to 7.1 and now it says the parental controls are stopping me from doing in-app purchases. I have disabled restrictions but nothing changes. What is going on? more
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Helpful answers
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Mar 18, 2014 9:11 AM in response to Nnanuby sterling r,Hello Nnanu,
It sounds like you have disabled restrictions altogether and you are still unable to make in app purchases. I recommend starting by signing out of your account in iTunes and App Stores in Settings on your phone. Then close all the running apps:
iOS: Force an app to close
http://support.apple.com/kb/ht5137
Double-click the Home button.
Swipe left or right until you have located the app you wish to close.
Swipe the app up to close it.
When you have done that and restart the phone and test the issue again, you will be asked to sign back into your account:
iOS: Turning off and on (restarting) and resetting
http://support.apple.com/kb/ht1430
If the issue persists I would next use the following article to help troubleshoot the app:
iOS: An app you installed unexpectedly quits, stops responding, or won’t open
http://support.apple.com/kb/ts1702
Thank you for using Apple Support Communities.
Regards,
Sterling
