HT203808: If you see an "Incorrect Apple ID or Password" alert when you set up iCloud in the Setup Assistant

Learn about If you see an "Incorrect Apple ID or Password" alert when you set up iCloud in the Setup Assistant
kjb57
Level 1 (0 points)

Q: I can't change the Apple ID on my new phone after switching from my old phone.

I bought a new iPhone 5S and restored my iTunes info from an old backup.  I now have an old Apple ID in my new phone when I try to use iCloud.  The old Apple ID is defunct so I can't delete the account as I don't have the password.  I backed up my old phone again but when I plugged my new phone into the laptop it automatically backed up.  How can I restore from the lates backup of the old phone which had the new Apple ID info?

iPhone 5s, iOS 7.1

Posted on Mar 16, 2014 6:26 PM

by randers4,Solvedanswer
randers4 randers4
Level 9 (62,850 points)
A:

If the old ID is yours, and if your current ID was created by editing the details of this old ID (rather than being an entirely new ID), go to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID.  Click edit next to the primary email account, change it back to your old email address and save the change.  Then edit the name of the account to change it back to your old email address.  You can now use your current password to turn off Find My iDevice, even though it prompts you for the password for your old account ID. Then save any photo stream photos that you wish to keep to your camera roll.  When finished go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud).  Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was.  Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.

Posted on Mar 16, 2014 6:32 PM

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kjb57

Q: I can't change the Apple ID on my new phone after switching from my old phone.

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  • by randers4,Solvedanswer

    randers4 randers4 Mar 16, 2014 6:32 PM in response to kjb57
    Level 9 (62,850 points)
    Mar 16, 2014 6:32 PM in response to kjb57

    If the old ID is yours, and if your current ID was created by editing the details of this old ID (rather than being an entirely new ID), go to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID.  Click edit next to the primary email account, change it back to your old email address and save the change.  Then edit the name of the account to change it back to your old email address.  You can now use your current password to turn off Find My iDevice, even though it prompts you for the password for your old account ID. Then save any photo stream photos that you wish to keep to your camera roll.  When finished go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud).  Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was.  Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.