HT202723: Pre-order music and movies from the iTunes Store
Learn about Pre-order music and movies from the iTunes Store
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Helpful answers
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Mar 17, 2014 12:57 PM in response to Oya DeGogoby varjak paw,You are not charged until the item is released. Have you received notice that the item you pre-ordered is now available?
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Mar 17, 2014 1:43 PM in response to varjak pawby Oya DeGogo,Yes I did get the email and when I downloaded it it said that I didn't have enough money to buy it
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Mar 17, 2014 1:47 PM in response to Oya DeGogoby varjak paw,Then you'll need to enter in a credit card or another iTunes card or gift certificate. Check your Purchase History; that will show if the purchase went through. If so, downloads have probably been suspended until you pay off the amount you owe:
http://support.apple.com/kb/HT2727
If you don't see the item listed there as being purchased, then most likely you will need to purchase the item again.
Regards.