TS1373: iPod displays a sad iPod icon
Learn about iPod displays a sad iPod icon
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Helpful answers
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Mar 18, 2014 4:53 PM in response to BP311by Limnos,Service Answer Center - iPod - http://support.apple.com/kb/index?page=servicefaq&geo=US&product=ipod <-- enter correct country in drag-down menu once on page.
Check Your Service and Support Coverage - https://selfsolve.apple.com/agreementWarrantyDynamic.do - "Review your Apple warranty status and eligibility for support and extended coverage." Requires a hardware serial number.