HT201363: About Apple ID security questions

Learn about About Apple ID security questions
Mody18
Level 1 (0 points)

Q: Good evening, I have a problem, a lack of access link reset secret question for e-mail Alternative

i have a probllem a lack of access link secret question for email alternative

iPhone 4, iOS 7.0.4

Posted on Mar 17, 2014 12:25 AM

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Mody18

Q: Good evening, I have a problem, a lack of access link reset secret question for e-mail Alternative

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  • by sterling r,

    sterling r sterling r Mar 19, 2014 10:57 AM in response to Mody18
    Community Specialists
    Mar 19, 2014 10:57 AM in response to Mody18

    Hey there Mody18,

     

    It sounds like you are either not receiving a password reset link to your email address when you are trying to reset your security questions, or you do not have a recovery email address and need assistance resetting your security questions. I recommend reaching out to our Account Security team with the followint article:

     

    Apple ID: Contacting Apple for help with Apple ID account security

    http://support.apple.com/kb/HT5699

     

    Thank you for using Apple Support Communities.

    All the best,

    Sterling