HT201415: If you can't connect to a cellular network or cellular data

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monicalawler228

Q: Cant turn off cellular data on iphone 4s

Cell data automatically turns back on for every app on my iphone even after I turn it off in settings. This problem started a few weeks ago. Any fixes yet?

iPhone 4S, iOS 7.0.6, Cell data will not stay off

Posted on Mar 16, 2014 5:15 PM

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Q: Cant turn off cellular data on iphone 4s

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  • by sterling r,

    sterling r sterling r Mar 19, 2014 1:23 PM in response to monicalawler228
    Community Specialists
    Mar 19, 2014 1:23 PM in response to monicalawler228

    Hello MonicaLawler228,

     

    It sounds like the settings you are configuring for cellular data usage are not being saved. I recommend starting by closing the running apps on the phone:

     

    iOS: Force an app to close

    http://support.apple.com/kb/ht5137

    Double-click the Home button.

    Swipe left or right until you have located the app you wish to close.

    Swipe the app up to close it.

     

    When you have done that and restart the phone and test the issue again:

    iOS: Turning off and on (restarting) and resetting

    http://support.apple.com/kb/ht1430

     

    Thank you for using Apple Support Communities.

    Cheers,

    Sterling