ios 7.1 no service after upgrade

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ios 7.1 no service after upgrade

I upgraded 2 Verizon 5s phones to IOS 7.1 using iTunes (from 2 different computers). Both phones seemed to complete normally but after upgrade neither phone was able to connect to the cellular network. I tried resetting network, then all settings, then cleared and reset all and still can't get a signal.

I know that some sprint users are also reporting issues.

Any ideas how widespread the issue is?

Thanks for any ideas

iPhone 5s, iOS 7.1, No service after upgrading

Posted on Mar 12, 2014 7:26 PM

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Answer 1

Mar 12, 2014 8:45 PM in response to Matt67862

You probably need to do a soft reset.

Reset iPhone

Note: This will not delete any data.

To reset iPhone, hold down both the Home button and the Lock button until you the screen goes dark and the Apple logo appears.

This should solve your problem.

 Austin

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Answer 2

Matt67862 Author

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Mar 12, 2014 9:14 PM in response to AustinJGibson

No, soft reset still left me with no service

I did soft reset, soft reset with resend of activation from Verizon, reset network, reset all settings, reset all settings and delete content, connect to itunes and soft reset (recovery mode) all with no resolution.

Verizon reports a number of users with same issue with this version.

Hopefully my appointment with Genius Bar for phone replacement is before they run out of spares

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Answer 3

Ralph9430

Level 7

21,986 points

Mar 12, 2014 9:24 PM in response to Matt67862

Don't know how much of a problem this is. I updated two verizon iPhone 5 and one Verizon iPad Air. All working normally.

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Answer 4

Astroes

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Mar 13, 2014 12:20 PM in response to Matt67862

I've got the same thing going on, any fix yet?

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Answer 5

Matt67862 Author

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Mar 14, 2014 4:00 AM in response to Astroes

To follow up, Apple store replaced both my phones with ones running 7.0.4. It took both of my phones about 20 minutes to activate. Apple suspects that a hardware component on the original phones was not compatible with code in the 7.1 update. Both of these phones were placed in service late-january.

I updated both new phones to 7.1 using General,Software update with no issues then restored my backup from iTunes and have no issues. Note that both of the restored backups were done after my original upgrade to 7.1.

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Answer 6

guixiu

Level 1

28 points

Mar 14, 2014 7:58 PM in response to Matt67862

I have the same problem: my 4S doesn't see the Verizon network. I did all the resets too, the last one with assistance over the phone from Verizon. On their end everything looks fine, but my phone still says "No Service." Very frustrating!

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Answer 7

Mar 15, 2014 7:52 AM in response to Matt67862

Same issue for a friend on 5. Out of warranty so apple simply want £209 for a replacement. Admitted that it was the update that caused it but no go on any sort of an effort to fix it. Any ideas? (No backups pre 7.1)

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Answer 8

jwlbrace

Level 1

0 points

Mar 19, 2014 12:53 PM in response to antopettit

same issues here - both my wife and I are on EE in the UK, they cannot offer any support as both devices are under a year old and therefore warranty falls to Apple. Since updating to 7.1 both our 5S (64) can no longer connect to the EE network - for calls or data. Wireless seems unaffected.

Looks like a trip to the Apple Store... Verzion customers reporting similar issues in the US on their support forum.

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Answer 9

NRB0121

Level 1

46 points

Mar 19, 2014 2:34 PM in response to Matt67862

Same issues here. No service to EE in the UK. Spoke to Apple online, tried to do resets and a restore but nothing worked. Wifi is fine, but I am unable to make a call or send a text message. They are going to call me in the morning. No phone in the mean time. Disgusted that the update clearly wasn't properly tested.

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Answer 10

windramc

Level 1

0 points

Mar 19, 2014 4:03 PM in response to Matt67862

I have upgraded my iPhone 5 to iOS7.1 this evening, and have lost connection to the UK EE network. This is after the upgrade to iOS7.0 caused the power button to stop functioning.

Having had several iPhones over the years, I'm beginning to wonder if Apple is starting to lose its way. Certainly quality control seems to be starting to go awry.

Now I'm without a phone, which is critical for my business. So, this means time-out tomorow to buy an interim phone and get a SIM switch, as the next "Genius desk" appointment is a way off.

Not best impressed.

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Answer 11

Mar 19, 2014 6:19 PM in response to Matt67862

I have just updated my 5s to 7.1 and also a UK EE customer, and lost the signal and showing no service. Prepare to go to apple store and EE store tomorrow.

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Answer 12

Mar 25, 2014 5:23 PM in response to windramc

Have you fix the iPhone 5?

I faced the same issue. Verizon unlocked model, lose signal after update to ios 7.1.

Is your iPhone 5 verizon model?

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