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Gail284

Q: My sons " find my friends" shows he's at home when he's at home, but as soon as he leaves it goes not updat!

Please can someone help!

 

My sons iphone " find my friends" says he's at home when he's at home.

However, as soon as he leaves the house it does not update ... Just says "home 20 mins ago" and so on!

 

This kind if defeats the object!

iPhone 4S

Posted on Mar 22, 2014 10:35 AM

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Q: My sons " find my friends" shows he's at home when he's at home, but as soon as he leaves it goes not updat!

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  • by randers4,

    randers4 randers4 Mar 22, 2014 11:08 AM in response to Gail284
    Level 9 (62,874 points)
    Mar 22, 2014 11:08 AM in response to Gail284

    Check Settings>Cellular on his phone to be sure the app is turned on.  If it isn't, it doesn't have a cellular data connection and thus drops when he leaves your wifi.

  • by Jay-Ray,

    Jay-Ray Jay-Ray Mar 22, 2014 11:17 AM in response to Gail284
    Level 4 (2,692 points)
    iPhone
    Mar 22, 2014 11:17 AM in response to Gail284

    When you open 'Find My Friends' and look for your son, there should be an update button that look like a refresh circle with an arrow.

     

    IMG_0900.png

     

    What happens when you tap that button?

     

    If it continues to fail, check your son's cellular data conenction on his iPhone in Settings > Cellular.  make sure it's on and Find My Friends is on at the bottom of that list.

     

    Next check his location services.  Go to Settings > Privacy > Location Services and make sure Find my Friends is turned on.

     

    Next check the Find My Friends App on his device. Tap 'Me' at the bottom and make sure he is not turning on 'Hide My Location'.  If you are trying to track you kids in stealth mode, they tend to find this feature quickly to keep them off your radar

     

    The issue you have described is related to either a voluntary 'Hide' or an issue with the cellular data since it works fine when he is at home on wifi (if you turned off wifi i'm sure you would have the same issue at home).

     

    I hope these help.

  • by Gail284,

    Gail284 Gail284 Mar 22, 2014 11:44 AM in response to Jay-Ray
    Level 1 (0 points)
    Mar 22, 2014 11:44 AM in response to Jay-Ray

    Thankyou for your answer. I have been googling it got 3 days! The cellular thing is a new idea so will try when my son returns! Thankyou so much!

  • by Jay-Ray,

    Jay-Ray Jay-Ray Mar 22, 2014 11:45 AM in response to Gail284
    Level 4 (2,692 points)
    iPhone
    Mar 22, 2014 11:45 AM in response to Gail284

    You are very welcome!

  • by Gail284,

    Gail284 Gail284 Mar 22, 2014 11:45 AM in response to randers4
    Level 1 (0 points)
    Mar 22, 2014 11:45 AM in response to randers4

    Yep I hadn't heard about cellular thing... Will give it a go when my son returns! Thankyou!!

  • by randers4,

    randers4 randers4 Mar 22, 2014 11:46 AM in response to Gail284
    Level 9 (62,874 points)
    Mar 22, 2014 11:46 AM in response to Gail284

    You're welcome.

  • by Gail284,

    Gail284 Gail284 Mar 22, 2014 12:36 PM in response to Jay-Ray
    Level 1 (0 points)
    Mar 22, 2014 12:36 PM in response to Jay-Ray

    Hi again!

     

    Just got phone from my son who has just returned home. I've immediately been able to pick him up as " home".

     

    Can't see cellular on settings??

  • by Jay-Ray,

    Jay-Ray Jay-Ray Mar 22, 2014 12:38 PM in response to Gail284
    Level 4 (2,692 points)
    iPhone
    Mar 22, 2014 12:38 PM in response to Gail284

    Look in Settings > General > About and see what Version it shows.  If it's not ios 7.X then go to Settings > general > Software Update and see if he can update to iOS 7 so you can get that Settings > Cellular functionality.

  • by Gail284,Helpful

    Gail284 Gail284 Mar 22, 2014 12:40 PM in response to Jay-Ray
    Level 1 (0 points)
    Mar 22, 2014 12:40 PM in response to Jay-Ray

    Yep version 7.1 update already done??!

  • by Gail284,

    Gail284 Gail284 Mar 22, 2014 12:48 PM in response to Jay-Ray
    Level 1 (0 points)
    Mar 22, 2014 12:48 PM in response to Jay-Ray

    It's an iPhone 4s by the way!!! I'm losing the will to live now!! Any more suggestions?

  • by Jay-Ray,

    Jay-Ray Jay-Ray Mar 22, 2014 12:52 PM in response to Gail284
    Level 4 (2,692 points)
    iPhone
    Mar 22, 2014 12:52 PM in response to Gail284

    Go to Settings > Wifi and turn the switch to Off.

     

    What does it show now to the right of the Carrier at the top? Blank, 3G, 4G, etc?

     

    IMG_0902.PNG

    IMG_0901.PNG

     

    Open Safari (with Wifi still off) and try to load the website: appleid.apple.com  Does it load?

  • by Jay-Ray,

    Jay-Ray Jay-Ray Mar 22, 2014 12:54 PM in response to Gail284
    Level 4 (2,692 points)
    iPhone
    Mar 22, 2014 12:54 PM in response to Gail284

    Go to Settings > General > Restrictions and make sure 'Cellular Data Use' is set to 'Allow Changes'

  • by Gail284,

    Gail284 Gail284 Mar 22, 2014 12:59 PM in response to Jay-Ray
    Level 1 (0 points)
    Mar 22, 2014 12:59 PM in response to Jay-Ray

    Well it displays 3G which I assumed was working as normal. When I have gone through safari to load apple website( which I'm sick of looking at incidentally lol) it says safari cant open because the server stopped responding!!!???

  • by Jay-Ray,

    Jay-Ray Jay-Ray Mar 22, 2014 1:03 PM in response to Gail284
    Level 4 (2,692 points)
    iPhone
    Mar 22, 2014 1:03 PM in response to Gail284

    So we know now that it's your cellular data connection not working properly.

     

    Go to Settings > General > Restrictions and make sure 'Cellular Data Use' is set to 'Allow Changes'

    After you fix that, you should have a Settings > Cellular section and make sure the Apps at the bottom are turned on including Safari and find My Friends.

     

    If you are still having issues, follow these steps:

     

    Source: http://support.apple.com/kb/ts3780

     

    iPhone: Troubleshooting a cellular data connection

    Symptoms

    This article will help you troubleshoot these cellular data issues on your iPhone:

    • No connection over cellular network, but works over Wi-Fi
    • Unable to load pages in Safari
    • Unable to use email over cellular
    • Slow data connection over cellular
    • Intermittent cellular data connection
    • Unable to join 3G/4G/LTE network
    • "Unable to activate cellular data connection" alert message

     

    Resolution

    Follow these steps for help troubleshooting cellular data issues on your iPhone. After performing each step, please test to see if the issue is resolved.

    1. Toggle airplane mode: Tap Settings, turn airplane mode on, wait three seconds, and then turn off again.
    2. Restart your iPhone.
    3. Make sure that your software is up to date:
    4. Remove the SIM Card and reinsert it. Allow the iPhone to acquire the network again.
    5. If your SIM card has SIM PIN enabled, try turning it off: Tap Settings > Phone > SIM PIN.
    6. Try another location. If a different location works, but the original location still doesn't, contact your carrier to report the issue.
    7. Reset network settings: Tap Settings > General > Reset > Reset Network Settings.
    8. Restore the iPhone as new.
    9. Contact your carrier to:
      • Verify that the iPhone is properly set up on the account with the appropriate, current data plan.
      • Verify that there are no account-related blocks.
      • Find out if there are specific error messages in the carrier logs that could help determine why the issue is occurring.

    If none of the above steps resolves the issue, contact your carrier, make an appointment at an Apple Retail Store, or contact AppleCare to troubleshoot further.

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