HT204407: Get help using Find My Friends
Learn about Get help using Find My Friends
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Helpful answers
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Mar 22, 2014 11:08 AM in response to Gail284by randers4,Check Settings>Cellular on his phone to be sure the app is turned on. If it isn't, it doesn't have a cellular data connection and thus drops when he leaves your wifi.
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Mar 22, 2014 11:17 AM in response to Gail284by Jay-Ray,When you open 'Find My Friends' and look for your son, there should be an update button that look like a refresh circle with an arrow.
What happens when you tap that button?
If it continues to fail, check your son's cellular data conenction on his iPhone in Settings > Cellular. make sure it's on and Find My Friends is on at the bottom of that list.
Next check his location services. Go to Settings > Privacy > Location Services and make sure Find my Friends is turned on.
Next check the Find My Friends App on his device. Tap 'Me' at the bottom and make sure he is not turning on 'Hide My Location'. If you are trying to track you kids in stealth mode, they tend to find this feature quickly to keep them off your radar
The issue you have described is related to either a voluntary 'Hide' or an issue with the cellular data since it works fine when he is at home on wifi (if you turned off wifi i'm sure you would have the same issue at home).
I hope these help.
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Mar 22, 2014 11:44 AM in response to Jay-Rayby Gail284,Thankyou for your answer. I have been googling it got 3 days! The cellular thing is a new idea so will try when my son returns! Thankyou so much!
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Mar 22, 2014 11:45 AM in response to randers4by Gail284,Yep I hadn't heard about cellular thing... Will give it a go when my son returns! Thankyou!!
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Mar 22, 2014 12:36 PM in response to Jay-Rayby Gail284,Hi again!
Just got phone from my son who has just returned home. I've immediately been able to pick him up as " home".
Can't see cellular on settings??
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Mar 22, 2014 12:38 PM in response to Gail284by Jay-Ray,Look in Settings > General > About and see what Version it shows. If it's not ios 7.X then go to Settings > general > Software Update and see if he can update to iOS 7 so you can get that Settings > Cellular functionality.
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Mar 22, 2014 12:40 PM in response to Jay-Rayby Gail284,★HelpfulYep version 7.1 update already done??!
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Mar 22, 2014 12:48 PM in response to Jay-Rayby Gail284,It's an iPhone 4s by the way!!! I'm losing the will to live now!! Any more suggestions?
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Mar 22, 2014 12:54 PM in response to Gail284by Jay-Ray,Go to Settings > General > Restrictions and make sure 'Cellular Data Use' is set to 'Allow Changes'
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Mar 22, 2014 12:59 PM in response to Jay-Rayby Gail284,Well it displays 3G which I assumed was working as normal. When I have gone through safari to load apple website( which I'm sick of looking at incidentally lol) it says safari cant open because the server stopped responding!!!???
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Mar 22, 2014 1:03 PM in response to Gail284by Jay-Ray,So we know now that it's your cellular data connection not working properly.
Go to Settings > General > Restrictions and make sure 'Cellular Data Use' is set to 'Allow Changes'
After you fix that, you should have a Settings > Cellular section and make sure the Apps at the bottom are turned on including Safari and find My Friends.
If you are still having issues, follow these steps:
Source: http://support.apple.com/kb/ts3780
iPhone: Troubleshooting a cellular data connection
Symptoms
This article will help you troubleshoot these cellular data issues on your iPhone:
- No connection over cellular network, but works over Wi-Fi
- Unable to load pages in Safari
- Unable to use email over cellular
- Slow data connection over cellular
- Intermittent cellular data connection
- Unable to join 3G/4G/LTE network
- "Unable to activate cellular data connection" alert message
Resolution
Follow these steps for help troubleshooting cellular data issues on your iPhone. After performing each step, please test to see if the issue is resolved.
- Toggle airplane mode: Tap Settings, turn airplane mode on, wait three seconds, and then turn off again.
- Restart your iPhone.
- Make sure that your software is up to date:
- Check for a Carrier Settings Update: Tap Settings > General > About.
- Check for an iOS Software Update: Tap Settings > General > Software Update.
Note: Some updates may require a Wi-Fi connection.
- Remove the SIM Card and reinsert it. Allow the iPhone to acquire the network again.
- If your SIM card has SIM PIN enabled, try turning it off: Tap Settings > Phone > SIM PIN.
- Try another location. If a different location works, but the original location still doesn't, contact your carrier to report the issue.
- Reset network settings: Tap Settings > General > Reset > Reset Network Settings.
- Restore the iPhone as new.
- Contact your carrier to:
- Verify that the iPhone is properly set up on the account with the appropriate, current data plan.
- Verify that there are no account-related blocks.
- Find out if there are specific error messages in the carrier logs that could help determine why the issue is occurring.
If none of the above steps resolves the issue, contact your carrier, make an appointment at an Apple Retail Store, or contact AppleCare to troubleshoot further.
